We returned the truck just prior to opening hours. Your contract said to call an 888 number when we arrived, which we did. U Haul rep said they could not accept the truck over the phone we had to use your App, which I had to download under poor cell service conditions. Could not create an account -- various attempts and getting maybe six codes didn't work. As we were giving up, drop off business owner showed up, we handed him the key and he said he would contact you to accept our return. Later, before he had a chance to contact, you we got emails and texts from you asking if we needed more time, how come the truck wasn't returned, etc. We explained the situation. U Haul corporate needs to improve their App account creation and even demanding that it is the only way to interact with you, stop providing instructions to call 888 numbers which result in nothing because your staff say they cannot help, and permit return of a vehicle by phone with subsequent verification of condition, etc. We request that there be a discount available for Military, AAA, AARP, AMAC members on a one way rental. Renting business said U Haul offers no discounts. Overall everything worked out. The vehicle had very low mileage and ran fine. Mission accomplished.
ALBERT P
Farkas Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Dorset, VT 05253
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How U-Haul Reviews WorkFarkas Enterprises is a terrific place to rent a U-Haul, fast, friendly, extremely helpful, they go the extra distance to make sure you have everything you need for your move! Highly recommended!
PETER HAndy Farkas rocks! Super helpful!
Chris PMake sure what is a guaranteed reservation is actually there or let me know beforehand. Had to call to find out and put on hold for 20 minutes. Then i had to get a bigger truck and pay more! And checking in and out on line is a pain Where is the customer service.
Thomas SAndy the owner was fantastic and a great help. Would recommend him to anyone
Doug R