Hurt by back severely while trying to connect the trailer to my car in the rain, on an incline. Was unable to connect the hitch because the plate on the trailer that tightens against the ball was not functioning properly. The attendant at the gym had to go inside to his business and ask members of the gym who were working out, to come out and help us lift it onto my truck. This business model is absolutely ridiculous and I will never give uhaul my money again to rent equipment. In no part of the rental process prior to showing up, does it say that the customer is responsible for connecting the trailer to the car themselves and lifting this massive piece of equipment onto their car without help. (Liability reasons). The greedy practices of uhaul, scaling to this business model from a proper client experience where you show up, pay money, and receive a service -- to a pay in advance, show up, connect your own trailer (no matter age, sex, or physical capability). This is the most mentally ill business practice I've seen in a long time. After injuring myself on site loading the trailer, I wasn't able to load the trailer AT ALL. I had to wait until the next day, call in my 70 year old father in law to help us move. It was pathetic. I wasn't able to make it to our destination in time because of the pain while driving. I barely slept for the days it took to make it down to Florida from Massachusetts. I then couldn't unload the trailer and had to hire help. The whole experience was terrible for us. I am still in pain a week later writing this email and have trouble walking.
john m
Rockys Gym & Fitness
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Falmouth, MA 02536
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I was not able to use my U-Haul and they would not approve a full refund
Donna LGreat experience. I appreciate the local U-haul business.
SHANE RWe had a wrinkle when picking up, realizing that the truck I reserved wouldn't be large enough. The person in CS was able to locate and direct me to a nearby location with a larger truck that was great. Very pleased.
Dave DIt seemed that there was excess slop in the trailer hitch. The trailer looked new but had been repainted. Unloaded, the trailer rattled like crazy on the ball. Rocky and his team were great though.
Paul S