⸻ I had a terrible experience with your service. I originally went to the Kings Highway location and specifically asked in advance if trucks were available, since I was booking less than 48 hours out. I was told yes. However, when I arrived on time for my 11:30 a.m. appointment, I was informed there were no trucks available. I wasn’t the only one—several customers with reservations were also turned away. When I asked the representative why we weren’t given a courtesy call ahead of time, her response was rude and dismissive. Instead of taking accountability, she loudly claimed, “If they don’t bring the trucks back, how can I have one here for you?” completely missing the point and showing no concern for customer service. I was then sent to the Avenue U location. I called on the way there to confirm availability, and the staff member hung up on me. When I arrived, the experience was just as bad—he was rude, unhelpful, and very difficult to understand. Overall, the customer service was unacceptable at both locations. This was one of the worst rental experiences I’ve ever had. I will never use this service again and do not recommend it to anyone.
Dawn J
Cyprus Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Flatbush, NY 11234
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The rental process went smooth and the person was friendly and kind. He explained the terms and it was as easy as 123. Great experience at this location.
GINA SRacist and rude people made everything very difficult
Miguel MFriendly rental person.
JOANN GThe Owner was very helpful explaining everything to me with the truck ,I pass this location 3902 Avenue U & the property is always well kept
THOMAS W