When I got there there was 10 people in line yelling at the front desk because nobody could get their uhauls. It was a mess. I finally got one an hour later and got registered and the keys weren’t there so he had to refund me and I got another one and it was a 20’ instead of a 10’ as I wanted, it was scary and insane to drive and couldn’t park anywhere. It was a mess and I’ll never go to this location again.
ERIK B
AMG Retail I LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East New York, NY 11207
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Customer Reviews
- 3.5 Average Customer Rating
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System down and incompetent workers
Elli LGracias
Ramon DRepresentative (store clerk)at this location was rude, disrespectful, and his tension spam was short. He informed me that I needed to go an "inspect the truck accordingly to the link that I would received". During the inspection, I encountered a problem with the link, which caused me to returning back into the store. to ask a question After reentered the gas station, I heard the clerk, telling another customer a "lie! (clerk and customer were having a heated confrontation about his rental) concerning my rental" that; I just walked in and rented the truck prior to his arrival. I'hd responded to the store clerk, don't lie on me! You're in here, using me, as a cover up for your mistakes! Clerk, stated; to other customer that he thought that; I was (him) the person who came in after me was supposed to have gotten the truck. Which my reservation were already made! Not A Walk In! My pickup from this location wasn't a pleasant experience!
Gaynell WHorrible experience.
ANTWAN G