The wait time took a bit longer than expected but I was satisfied with the service
MARIA O
AMG Retail I LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East New York, NY 11207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location is hit or miss. One minute the rental process is smooth, the next there's something slowing it down. In the past, I would go through the check-in process online. I enter my estimated milage, upload my drivers license (front & back) as well as entering required or optional information. It is apparently supposed to save me time and speed up the process when I arrive to the location to pick up my preferred vehicle. However, that is not the case at all. I'm going through everything I already did online (to speed up the process) at the counter. Which clearly defeats the purpose of doing it online. Once I'm done with the steps I already did online, the person at the counter sends a link to my cell phone so I can continue with the process. Only this time, I'm required to take a selfie. If you're not quick enough to follow the process on your cell phone, it times out. Literally within 10-15 seconds. I informed the person at the counter that the app timed out. He sends the link again and now it says there's not enough memory to proceed and once again times out. Here's what the person at the counter does next, He / She uses their personal cell phone to take a picture of me as well as the front & back of my drivers license. I'm not saying they're going to do something illegal with my picture and license information, I'm just not comfortable with my information on their personal cell phones. I made a clear concern about it during a previous rental and was told the only other option was to cancel the rental if I refuse to have my picture taken. Mind you, when I do the pre-check-in online, I already uploaded my license. So having to do it again at the counter makes no sense. Then to be told that if I don't want the U-Haul agent to take a picture of me & my drivers license on their personal cell phones can result in cancellation of my reservation makes no sense. As a frequent U-Haul user, my information along with my photo & drivers license should already be in the U-Haul server. This way, when I go pick-up the vehicle, I tell the agent my name, provide my drivers license as proof of identity and once the agent enters it in the system, all of my required information (along with my photo) is on their computer screen. I also tried doing the process through their app. (Since they also claim it's much quicker and I can skip the counter process) That's even worse, I provide the same information I already provided and once completed, I need to wait a few minutes for it to be verified. I then have to take a selfie and again a photo of drivers license and wait for that to be verified. This process to pick up a U-Haul van is VERY draining. Whether at the counter OR on the app. This location is convenient for me; the workers do what they can within their capabilities. U-Haul on the other hand, needs to revamp their rental process so it doesn't make us frequent renters feel like we're being processed through central booking.
Adawel TPicked up the truck and it had barely a quarter of a tank of gas and then the battery died as soon as we arrived at the apartment to load it and had to have road side assistance come and give us a whole new battery
KELSEY FMust of the staff are super unhelpful, they made me wait for more than an hour to get my truck, the customer service was very poor, all guys are super lazy and seems to look at you like they are making you a huge favor, total negligence from the staff
Carlos RI had originally booked a truck from the 1870 Troutman St location in Ridgewood. The uhaul app allowed me to book a 15 foot truck for my out of state move but when I arrived at the facility the garage told me that their trucks could not go out of state. This was after I had waited for 45 minutes due to the system outage. We were then sent to a different facility (the one on bushwick Ave) which allowed us to rent the truck. In all, this set back our moving day two hours. It was frustrating that the app let me book a truck that I wasn’t actually allowed to use.
Molly B