When trying to verify whether or not the gift certificate should be used at checkout the clerks insisted that it should be applied once I am done with the vehicle & then was told they never heard of a gift certificate . I try to get this issue resolved, and the staff was giving me a difficult time. On top of that I received a vehicle that was damaged with the mirror on the driver side glass shattered.
ALICIA S
AMG Retail I LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East New York, NY 11207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Equipment was extremely dirty and stinky. I barely wanted to touch it, but I had no choice.
LATOYA CI was scheduled to pick up my van at 7am with a dolly and blankets. I was there at 7am. The van was not ready and the location was not open until 7:30. I had to download the Uhaul app to pick up the van. I did but then I could not get the van until I checked in at the counter. I did not use the app once. The staff was rude and unhelpful. I will not go back to this location.
STEPHANIE PI was giving a truck with no lock even tho I had a key to a lock and when I asked for one I was told that U-Haul has never giving a lock for a truck before. The truck was in bad shape but drove well.
Michael MThy need to do better when the van Customer Service sucks
ADNAN N