very smooth transaction
GARY A
Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Rochester, NY 14445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I wasn’t aware it was self served for pick up. Some reason I knew for drop off would be. I may have missed it in the contract or in the conversations I had. Amy from the Finger lakes scheduling office was very helpful and helped me prepare for my move and helped me understand the app. I spoke to Alyssa after we completed pick up and she was helpful too. Pleased w customer service.
Valerie MThe truck was clean but not in great condition - the engine sounded like it was struggling and the wheel was loose on turns. Location wise, this was a convenient location - but the truck was not as nice as trucks I have rented from other UHaul locations.
CAROLYN CI originally rented the trailer from a location that was 12 miles away but your service changed my pickup location to one that was 20+ miles away. Why do you inconvenience the customer? Your company should move the equipment to where it was originally supposed to be. It's not the customers fault that something changed!! Your site said that the equipment was available from the location that I picked! Again, it's not the customers fault that things change and we shouldn't have to spend the extra time and money (fuel) for your issues!! Also, last fall, I rented the same model trailer for a one way trip and it cost me $49.68 for the one day. This time I was roped into a two day deal that I didn't want or need!! It cost me almost double!! Then when I get there to pick up the trailer, it had just had new lights installed on it and they were wired incorrectly!! Ugh!!! why wouldn't check them when you were finished installing them!! I plan on buying my own trailer so I don't have to deal with your really crappy non-customer service and company! I can't wait to not have to use your company again!! On another note, the business did a good job with the rental! I had no problems with the business!
EDWARD RTruck was clean. Pick up was easy and the person helping me was friendly and professional. This appears to be a smaller business, and when I went to return the truck, there was a sign on the door that they were closed for vacation. I was able to complete the return online which went smoothly, but might be something people want to be aware of.
KATHARINE E