Nice
Robert P
Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Rochester, NY 14445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent Timely Service!
CHARLES SThis was the worst drop-off experience I have ever had, and I will not use U-Haul again. I returned the truck early, with more fuel than I received it with, and took great care to ensure it was in excellent condition. At approximately 10:30 a.m., I handed the keys to a staff member and specifically asked if there was anything else I needed to do to complete the return. Later that day, I received an email receipt that included a $25 cleaning fee — already frustrating given how carefully I maintained the truck. Even more concerning, I then received a second receipt with a $150 damage/accident charge. This claimed that I had damaged the truck at 9:00 a.m. and failed to complete an accident report. It also listed an incorrect address for me and included a suspicious "Quick Claim Settlement Estimate." At first, I thought it was a scam. I immediately tried to call the drop-off location but received no answer and no return call despite leaving a voicemail. I then contacted U-Haul customer service and provided all of the details. The representative shared photos of damages that I did not cause — I was at home sleeping at 9:00 a.m. and could not have been involved in any accident. I am extremely upset and feel I am being wrongly held responsible for damage that occurred after I returned the truck. I continue to urge U-Haul to investigate this matter thoroughly and resolve it promptly.
MITCHELL MI reserved online and I don't remember an option for a truck with a ramp. I assumed they all had ramps but this truck didn't, and this was quite hard on the movers. Please always offer a ramp option, I would have paid more for a ramp!
EMILY MI wasn’t able to add a dolly online. The app was glitching everytime I clicked to add a dolly. Due to the location not being open on the weekend or after 4pm, I had to move what I could without a dolly.
ANDREAM M