The only way I would NOT recommend this location to a friend is if they had a disability. Having to climb a lot of stairs in order to rent here is simply not acceptable in this day in age. Definitely not a disability friendly location.
Dennis J
786 Food Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6N1M2
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Customer Reviews
- 3.5 Average Customer Rating
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Showed up for my 10am booking, got the truck at 11—held hostage by a staff-vs-customer drama that could’ve used a referee. The staff barely spoke; not sure if I was dealing with a human or a vending machine in uniform. Accessibility? Only if you love hauling stuff up steep stairs with no elevator. Bonus points for the creative deposit requests—seems like they try squeezing extra cash from everyone. Greedy much? Service with a scowl. Wouldn't recommend unless you're into punishment.
Patrick LThe customer service at this location is a -10, I wouldn’t recommend this location to anyone. When I checked in at 10 AM I told the gentleman that I will be back at approximately 12:30 to 1245 to drop off. When I arrive back at the office, the doors were locked and I was informed that he’s gone home for today and the office is closed. I told him that I’m here to drop off the vehicle and that I wanna do a walk-through with someone, but I was informed that they are closed and that I wanted to see someone and he insisted to send him pictures on his mobile device and then he hung up the phone on me?? The business hours stated 10 - 1. What kinda business only opens for three hours a day.?? And especially an international business at that! I would like for upper management of U-Haul to contact me regarding more about this situation.
Jonathan CDon’t charge people for cleaning when the truck was returned in the same condition it was picked up in.
Bryan SService at 3204 Parsons Road was very poor. The U-Haul franchisee was unnecessarily rude and unhelpful.
Susanne L