The key lock system which holds the truck keys was difficult to use and it should be turned around. The sun was shining directly in my eyes while I was trying to unlock it. I could not get it to unlock until I spoke with the rep who told me that I could not pull down on the lock as I was trying to unlock it. There was food items left in the truck under the seat. Also there was no phone charging capabilities in the truck. The passenger side mirror did not operate fully.. The rep I spoke to several times was AMAZING, very patient with me and kind.
Alice G
Interstate 70 Towing & Recovery Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Effingham, IL 62401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent customer service!! Libby was fantastic!
mary jLibby (Effingham) helped us out of a jam. We had rented a unit in Sturgeon Bay for a one-way trip and lined up people to help us move furniture 500 miles, 2 days before the move, we were told the unit was not available. We had to scramble to get the furniture out for the new owners to move in. Thus we had to rent a round trip unit to go up 500 miles and back down over a weekend. It cost twice as much as we planned. Whereas kudos to Libby, in Effingham, we were let down by your company overall. If you confirm a reservation, the customer ought to be able to count on it. Very disappointed.
DALE JThe people that helped me check in and hook up trailer were extremely helpful and professional.
Robyn CTruck had solid red engine check when drove off. Went to blinking red. Then was ok. Was a concern at first.
Carolyn C