I chose uhaul because ive used it in the past and my aunt helped me out in a time of need. Only to get a truck that had an alignment issue. The truck pulled to the side horribly, shook tremendously. My aunt notified them and was told roadside assistance would show up. A nice gentleman named jeffery did communicate that roadside wouldnt come truck needed to be taken to shop. If i had the chance i could stop by. If not i can still drive it and return it once done and management would have to take it. Also for the inconvenience, we would get refunded. A few days later my aunt gets in contact with the manager Daniel, and he is a complete jerk. Stating they knew the condition of the truck but still rented it iut that way. And we wouldnt be getting anything back since we completed the move. Mind u we were told to. He was very inconsiderate seemed to not care one bit of how dangerous it could have been. A simple act of just showing some concern would be nice but this guy is a total douche. Machismo attitude if u might say. Maybe inspect the vehicles properly before renting. You never know someone next time might jot be so fortunate and yall can get a law suit on you for negligence. Do better. Ill be making sure people know not to go to this location. Might even stop using uhaul overall.
Gabriela A
Cottonwood Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was after hours so no one was there.
RUBY FThe personnel came back 15 minutes from lunch late. The store was open I stood at the counter for 10 minutes nobody showed up. Plus I would not yell for anybody cuz there was a large dog staring at me the full-time in the store. Nobody at that location help me at all. I had to call U-Haul twice to turn in the trailer at that location. Like I said I had not seen a human being in that store.
DARRON TGreat service and easy process professionally handled
Rene HService was very professional
ISRAEL D