When I showed up for the truck, I provided the service representative my phone number and he pulled up somebody else’s account, as I assume they had my phone number previously, however after verifying my identity and taking pictures of my ID, he went through with the reservation, trying to rent the truck under the other persons name. I’m the one who refused to sign the contract under someone else’s name and this caused a lot of issues. It took me a very long time to pick up and rent the truck As the representative had to call customer service twice to help him figure this out and I was very discouraged by the way the truck was rented to me. It was dirty.
crystal h
Cottonwood Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location was good and equipment clean, but found out there was a leak somewhere in the trailer which soaked some of our items in the trailer.
Tiffani HWas fast/ available and friendly. Great experience. Thank you.
Gustavo AI was worried i would get a flat on the trailer. Can a spare tire be included?
raul mGuy was nice but was the only one there. It was a self storage, mail box all in one place. I helped him lift the trailer on to the hitch, they didn’t have the equipment other dealers used in the past. I’m used to dealing with the full service U-Haul locations . Compared to the drop off location in FL it was 5 star though. I need a survey for the drop off location. Thanks
Michael E