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Brandy T
Customer Reviews for Cottonwood Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was after hours so no one was there.
RUBY FThe personnel came back 15 minutes from lunch late. The store was open I stood at the counter for 10 minutes nobody showed up. Plus I would not yell for anybody cuz there was a large dog staring at me the full-time in the store. Nobody at that location help me at all. I had to call U-Haul twice to turn in the trailer at that location. Like I said I had not seen a human being in that store.
DARRON TGreat service and easy process professionally handled
Rene HYOU HAVE A GOOD MAN (GREG)THERE RUNNING YOUR BUSINESS.
texas s | Overall ExperienceService was very professional
ISRAEL DWhen I showed up for the truck, I provided the service representative my phone number and he pulled up somebody else’s account, as I assume they had my phone number previously, however after verifying my identity and taking pictures of my ID, he went through with the reservation, trying to rent the truck under the other persons name. I’m the one who refused to sign the contract under someone else’s name and this caused a lot of issues. It took me a very long time to pick up and rent the truck As the representative had to call customer service twice to help him figure this out and I was very discouraged by the way the truck was rented to me. It was dirty.
crystal hThe location was good and equipment clean, but found out there was a leak somewhere in the trailer which soaked some of our items in the trailer.
Tiffani HWas fast/ available and friendly. Great experience. Thank you.
Gustavo AI was worried i would get a flat on the trailer. Can a spare tire be included?
raul mGuy was nice but was the only one there. It was a self storage, mail box all in one place. I helped him lift the trailer on to the hitch, they didn’t have the equipment other dealers used in the past. I’m used to dealing with the full service U-Haul locations . Compared to the drop off location in FL it was 5 star though. I need a survey for the drop off location. Thanks
Michael EGreat peoople.
Manuel CGreat Customer Service
SERGIO HNothing to improved, well friendly staff, very knowledgeable and customer care.
Edwin EFriendly staff and ease of the check-in proces
Valerie FIncredibly helpful and courteous.
Arleen DVEHICLE AVAILABLE WHEN TIME NEEDED. SATISFIED WITH VEHICLE AND CUSTOMER SERVICES.
Eduardo Hfront office man very helpful, attentive, easygoing. ademas se habla espanol!
Luz JI wish there were clearer signs and areas where the drop off for after hours is located
HUGO LHave an easier more efficient online verification system and better employees
Lydazja TNothing to be improve best customer service
Purdell HGreat
David RNo AI driven measures to harvest customer data. The guy at the counter will be gold in the future...
ELMAR WExcellent service
STEVEN MGreat customer service.
DANIEL KVery dusty
HUDSON K | Overall ExperienceI was charged $80 more than what was on the paper I signed. I told the uhaul guy right away. He had no explanation. Days later and it seems like uhaul is crooks. Straight up stole $80 from me. Never again.
Timothy CDrivers side wiper was old , dry , headlights very very dim, it was raining and it was a nightmare driving at night
Jose LEverything was seamless as usual .. no complaints, comments, or concerns.
FELICIA LReceived some fees I did not know the explanation for. Wish there was something that can be included so I know about it for next time.
Eric NThe process was fast and easy
LOURDES MVery helpful and friendly staff. Very fast service as well.
kitzia rThe Manager Mr Ole was very professional and helpful at all times…give him a pay raise thanks
CARLOS L | Overall ExperienceOle is always helpful he’s a very hard and trustful worker …I see this by his Awesome work ethics and commitment to his job…When I open my business next year I’m sure to offer him a position on my Team…
Carlos LKeep up the great work very professional
Rohan WThe facility was closed when I returned the U-Haul Truck
Tomas WAmazing costumer service AAA + THANK YOU
Alex TExcellent process. Automated return made it easy as well. Facility was spotless.
Tracy KThe key drop wasn't really intuitive to find. I'd like if it were in a logical location.
Regis RThe gentlman was very helpful from start to finish. I had an issue with the trailer that I had rented. He quickly adjusted and was able to get me on another trailer that worked for me. As soon as I arrived to return the trailer, I saw him washing the Rental trucks. He dropped what he was doing, helped me unhook and processed the invoice. He even adjusted the cost since the 2nd trailer was a bit cheaper. He could have easily not said anything and I would not have known. Very professional!
CESAR MEverything operated as needed.
ERIC HThe young man that helped us was courteous. friendly, and helpful. I highly recommend this place.
David CLoved it. Very convenient
Diane MVery polite
Randal MUhaul application would not function correctly. It took close to 30 min to upload a photo of my license and would not accept the picture of the milage when returning the vehicle. Eventually I had to navigate to the Uhaul website to successfully return the vehicle. When returning the keys, the return box slot was too small to accept the key fob. I had to fit the keys through a hole in the back of the box. Overall, the contactless experience was very frustrating.
Ryan KThe price could do better it is a bit high
Luis RGuy there was very helpful during the time i had storage. Will definitely recommend and if i need storage again will come back. Thank You.
Arturo E | Overall ExperienceClean, courteous, & effecient!!!
Michael MIt was bad because of the current construction that is being done.
JOSE HGreat customer service! Cottonwood self storage has been the best one yet!
ANTONIO NExcellent customer service as usual. Only thing I stress is the amount of dirt that goes into the storage. Sealing door a bit more would help. No other complaints. Thank you for your service.
RAMONA G | Overall ExperiencePlease refer to previous review. Mr Java must be seen as a definate asset to U HAUL, as his professionalism should be considered beyond reproach. I have not received such service in any venue, on any level in years ! After such an impossible relocation across states, Mr. Java's attention to communication and relaxed manner, was definately a needed and welcomed touch. It would be an added treasure to find others in the service system that would show as much concern for those they service as he. Thumbs up to Mr. Java. A Definately satisfied U Haul CUSTOMER !
Michael A | Overall ExperienceThe customer service that i received during my recent rental of storage and truck was exceptional. Mr. Olegario Jara's professionalism was beyond reproach, and far above my expectation. He was extremely accommodating and patient. After a rigorous relocation across states, mr. Jara's warm and helpful reception was a true relief. I will definately return if rental is needed in the future. Because of Mr.Java my choice will quickly be made over Penske. Thumbs up to Mr. Java !
MICHAEL LOffice staff was always professional
MARIA A | Overall ExperienceOle Jara is one of the best and most helpful staff members with Uhaul/Cottonwood Self Storage that I’ve ever experienced. I absolutely recommend this location for an outstanding experience. Thank you.
QUENTIN MThis storage is the worst storage unit I have ever rented. It is so dusty and all your items being stored will get covered in sand! You can try covering your stuff with a tarp and putting a towel and bricks underneath the door and everything will still be covered in dirt. This is why I took my stuff elsewhere.
TANYA P | Overall ExperienceNothing!!! Great customer service
MELISSA GOle did good!
JOSE AYour office manager was very helpful, his assistance was to the very last day on 02/26/21.
Ruben R | Overall ExperienceA pleasant experience.
ALBERT I | Overall ExperienceExcellent customer service always, pricing is great compared to other facilities, always secured and well lit. Only issue is that storage was always dusty, my belongings were super dirty. I wish that it was better insulated. Other than that it was excellent.
lorenzo t | Overall ExperienceI was not going to utilize Cottonwood Uhaul, and it is not my intent to provide a bad or review. This is a problem I've had with getting the correct reservations made, both online and in-person.
Larry A | Reservationthey had trash can nad would charge for nya other reason or any excuse found to get more money. I believe they should be having a trash can and not make you take your trash and throw it somewhere else
BRIAN A | Overall ExperienceVery polite always, thank you
GILBERT S | Overall ExperienceI highly recommend this place. I liked it
RENE A | Overall Experience