Customer Reviews for Cottonwood Self Storage
(U-Haul Neighborhood Dealer)

66 reviews

12500 Pellicano Dr Ste C   El Paso, TX 79928

(915) 317-1473

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(915) 317-1473

12500 Pellicano Dr Ste C
El Paso, TX 79928

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jorge Aurelio M. 
Rating:
2.0

It was bad because of the current construction that is being done.

JOSE H. 
Rating:
5.0

Great customer service! Cottonwood self storage has been the best one yet!

ANTONIO N. 
Rating:
5.0

Customer did not leave a comment.

CLARE B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR GIMEL V.  |  Overall Experience 
Rating:
5.0

Excellent customer service as usual. Only thing I stress is the amount of dirt that goes into the storage. Sealing door a bit more would help. No other complaints. Thank you for your service.

RAMONA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIMON T. 
Rating:
5.0

Customer did not leave a comment.

Guillermo O. 
Rating:
5.0

Please refer to previous review. Mr Java must be seen as a definate asset to U HAUL, as his professionalism should be considered beyond reproach. I have not received such service in any venue, on any level in years ! After such an impossible relocation across states, Mr. Java's attention to communication and relaxed manner, was definately a needed and welcomed touch. It would be an added treasure to find others in the service system that would show as much concern for those they service as he. Thumbs up to Mr. Java. A Definately satisfied U Haul CUSTOMER !

Michael Aaron L.  |  Overall Experience 
Rating:
5.0

The customer service that i received during my recent rental of storage and truck was exceptional. Mr. Olegario Jara's professionalism was beyond reproach, and far above my expectation. He was extremely accommodating and patient. After a rigorous relocation across states, mr. Jara's warm and helpful reception was a true relief. I will definately return if rental is needed in the future. Because of Mr.Java my choice will quickly be made over Penske. Thumbs up to Mr. Java !

MICHAEL L. 
Rating:
5.0

Ole Jara is one of the best and most helpful staff members with Uhaul/Cottonwood Self Storage that I've ever experienced. I absolutely recommend this location for an outstanding experience. Thank you.

QUENTIN M. 
Rating:
5.0

Nothing!!! Great customer service

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

Mariana S. 
Rating:
5.0

Ole did good!

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

MARIA N. 
Rating:
5.0

Service was excellent! Thank you for the positive experience.

Adrian G. 
Rating:
4.0

Customer did not leave a comment.

DALE W. 
Rating:
4.0

Very easy to use very friendly however not exactly cleaned I recommend trailers be cleaned inside and out so personal belongings don't get dirty from use

Ricardo A. 
Rating:
5.0

Great service

FELIX P. 
Rating:
5.0

Cruise control

Samuel S. 
Rating:
5.0

Joey is the best. He represents your brand perfectly.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Julio L. 
Rating:
5.0

Customer did not leave a comment.

EMELIA M. 
Rating:
4.0

Customer did not leave a comment.

JOSE MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Mr. Olay was ver Professional and helpful he definitely knew his job and came to the trailer to ensure everything was working and showed me how to cross the chains from th trailer to the truck for better safety

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

PATSY M. 
Rating:
3.0

Customer did not leave a comment.

OYUKI A C. 
Rating:
5.0

Customer did not leave a comment.

Roberto L. 
Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
5.0

Customer did not leave a comment.

Darr S. 
Rating:
5.0

No comment

victor V. 
Rating:
5.0

Customer did not leave a comment.

Francisco H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Very quick service i was in and out in about 5 minutes they took care of everything.

Juan T. 
Rating:
4.0

Customer did not leave a comment.

Rodolfo G. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Representative was great and helpful.

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

winston L. 
Rating:
5.0

Customer did not leave a comment.

Alexis Z. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Muy buen servicio

MIGUEL L. 
Rating:
5.0

excellent customer service

DAVID L. 
Rating:
5.0

Store was closed when dropped off. But was located in a good location and was easy to park.

NICHOLAS F. 
Rating:
4.0

Customer did not leave a comment.

Isiah R. 
Rating:
5.0

Great customer service. Everything was fine. Thank you!!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Jesus Q. 
Rating:
5.0

everything was good, but i feel that $.99 a mile is too much. a couple of trips could really add up.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Grace P. 
Rating:
5.0

Very helpful and respectful good customer service we greatly appreciate it

jaime Z. 
Rating:
5.0

Customer did not leave a comment.

KARLA S. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
No reviews have been submitted for this location.

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