I had no issue with my pick up location I just want to make that clear before we go any further, but u-haul corporate office is terrible. I made my reservation a month in advance for a location 5 minutes from my home. Two days before we moved I got a call from corporate to confirm my reservation and thats when they told me my pick up was moved an hour away to this pick up location. This meant an already stressful time was made more stressful because now I had to find someone willing to give me a ride an hour away to now go get the truck and willing to pick me up and drive me back after moving was done. This also meant another 60 plus miles round trip was put on the truck and my bill since they charge by mile and the truck had to be returned to the same location. In my case since I was only moving about a mile from my original home and we only planned on having maybe 10 miles worth of fees. What we planned on being only about $60 for the day rental, insurance and 10 miles of driving turned into just over $150 for a day plus $40 in fuel costs because of all the extra unplanned driving. Again this was not this locations fault I'm grateful he at least had a truck for us but corporate office to change locations to an hour away from where we planned to pick up two days prior to someone moving especially when the reservation was made a month in advance and they have at least 3 other locations in my case that are with in 15 minutes and don't have a truck available at any of them is ridiculous and wrong when you charge by mile and again in my case almost all of my mileage fees was because of there inability to keep my reservation where it was made for.
Arthur M
Stor Safe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabeth City, NC 27909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No change. Very friendly and personal, customer service was A+. I would definitely recommend this store.
KEVIN WExcellent service every visit.
Michelle KThe truck was great and in excellent condition. The problem I would like to address is the moving help- Top Notch Moving needs to be removed from your list of movers. They barely made contact and then did not show up. I paid for help and did not receive any.
GLORIA MEvery time we visit this location we receive excellent service! Keep up the good work!
ARTHUR M