Anything would be better than what I got. I’ve moved over 30 times and this was hands down the WORST truck rental experience I’ve ever had. Poor communication, poor customer service. Truck was dirty. Pick up location was changed with no notice. Ordered equipment not in the truck. 8 calls to customer service, hung up on twice. Will never use again.
TRICIA W
Hartland Liquidation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, KY 42701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Rude, disorganized, could not even find the key to the truck. Sent us out to find the truck and the trailer we had rented and never showed us how to hook it up or anything. Horrible customer service. They finally found the key in the unlocked truck.The truck was filthy inside and out. Could not hardly see out the windshield due to the amount of bug guts on it. The seats had something spilled on them the cup holders had an inch of filth in them. Nasty dirty.
ANGELA HExtremely nice and helpful location
TAMAR GNice people at the drop off location. All paperless & quick drop off.
Paul BLocation closed, so no interaction with personnel, but ease-of-return was appreciated with the mobile check-in option.
ASHLEY G