Trailer Rental & Towing in Elk Grove Village, IL at House of Smoke
(U-Haul Neighborhood Dealer)

485 reviews

2736 E Touhy Ave   Elk Grove Village, IL 60007

(847) 631-0291

Location Hours

  • Mon-Fri: 9 am - 12 am
  • Sat-Sun: 11 am - 7 pm

Services at this Location:

Contact Us

(847) 631-0291

2736 E Touhy Ave
Elk Grove Village, IL 60007

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 12 am
  • Sat-Sun: 11 am - 7 pm
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Elk Grove Village, IL 60007

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

485 reviews

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Write a review
Rating:
3.0

The people in the store were great, but the online booking experience was atrocious. Terrible online customer service and the phone wasn't much better. The app does not allow you to take photos on Android (which is kinda important)

Samuel S. 
Rating:
5.0

Good

Ibrahim C. 
Rating:
5.0

Everything was perfect for me from renting to dropping off and the staff was very polite and friendly thanks.

Abdul M. 
Rating:
5.0

All ok. I recommend uhaul

Krzysztof F. 
Rating:
2.0

Very disappointed while checking in clerk kept me waiting while waiting on other customers while someone set on his ass watching us should have taken five minutes took twenty very rude done with u-haul to many places to go to I spent 97 dollars these other people ten to fifteen please

clark S. 
Rating:
2.0

I would have never known this was a uhaul pick up/drop off location if there wasn't other uhaul vehicles parked here. No official uhaul sign that we could find. Glad that we were able to return over the phone/online.

Bailey B. 
Rating:
3.0

Always room for improvement

Randy W. 
Rating:
1.0

- there was only one employee on site (Jason) at my pickup location (called “The House or Smoke” and had no uhaul signage anywhere on or in the building) told me multiple times it “was not a licensed uhaul dealer and we just rent these things for them” - my uhaul was rented to me without even being checked because after I paid for it (also was charged the wrong amount and not explained the what the insurance coverage was) I went out back to discover a padlock on it, so I could not get into it - I was a day delayed in leaving town because the employee's solution he offered me to get into the uhaul was to drive around to other uhaul licensed dealers and see if anyone had bolt cutters (the padlock also was never successfully cut by bolt cutters because of the type) this employee also never left the building once to even come check the uhaul with me and I was there for over three hours - I called in and after an hour on hold with the Northwest Illinois traffic department, Tyler & Tony informed me they could not give any discounts even with the crazy situation and similarly told me to go to the other location to get in the uhaul. When I told them I would probably never use you again Tyler responded with “That's fine with me. That's your decision” - when i got to the other location, Illene (general manager) showed me that the emergency brake chains on the uhaul were completely faulty so they replaced them - I also was not given any cord to connect the electricity so I would hav been driving at night without the uhaul connected since the lights were never tested and he never told me to test them - it took them 20 minutes to use a cutter and hammer to break the lock, and when they did the entire inside had not been cleaned at all - I will almost certainly NEVER use uhaul ever again. And I fully plan on telling all of my business's customers, employees, friends, and family never to use this service or any of your products again.

Tyler T. 
Rating:
4.0

Great service!

George W. 
Rating:
5.0

Nothing

kevin C. 
Rating:
4.0

The only problem I had was waiting to get approved while at the vehicle. I had to provide additional contacts for an agent to call. I respectfully suggest that you make the approval a part of the reservation process.

Lyndon J. 
Rating:
1.0

Dealer was very racist!!!

joshua L. 
Rating:
3.0

The gentleman was nice but when I rented from a different location in the past, they helped me attach the trailer to my car to make sure it was secured properly, at this location no offer was made. I was there Friday night and Saturday night. If I didn't attach it properly, it would have been really bad. I struggled since it wouldn't attach the right way the first day.

Rich T. 
Rating:
4.0

What a terrible experience trying to do this from my phone. It took a while to get the keys but returning it was just awful. Apparently you were having internet issues so we couldn't do it online and the person inside tried to help us but was having issues as well. Told us to go home and call and when we did we were told we had to go back and return the vehicle on site in order to not get billed for extra time. After the store employee tried several times it finally went thru after about an hour of trying.

Lawrence B. 
Rating:
5.0

Nothing great service

Steve J. 
Rating:
2.0

Day 1 - I called UHaul corporate to make sure the location was open on Memorial Day before I drove over. They said it was open. The location was closed. Day 2 - We met in the parking lot, at first the personnel said he was unable to help me because he was the only person on duty and he was helping someone else. Then he returned and unhitched the trailer.

vikki M. 
Rating:
1.0

The worst app ever and moving experience at all. Do not recommend use U-Haul rental track. Application has many bugs, couldn't provide right mileage, change the location to return. When I came back to provided location to return, instead of help to return, I reviewed yelling and asking about my nationality. Discrimination in the purest form!

Yuriy K. 
Rating:
3.0

Understand things are different due to COVID19. Process went as well as could be using technology. Interior of truck was very dirty. Food crumbs, spills, even stuff in side pockets of doors. Didn't appear truck had been cleaned in quite some time. Dolly in back of truck which we didn't request.

James N. 
Rating:
1.0

There was no person working that day I guess. After going through the online rental process, I was directed to go inside the location to get the key. A phone number was on a sign on the door of the location. After calling and not getting anyone to answer, I called the 800 number and Jennie assisted me with getting a truck from a different location

Denise H. 
Rating:
3.0

Truck did not seem to be "detailed" after last rental. Cup holders and floor very grungy. Truck did not run very well either. Very "hesitant" when pushing gas pedal. Truck kind of "sputtered" when trying to get up to speed.

Martin D. 
Rating:
2.0

Person at the counter was probably imbibing in the products they normally sell. Did not come to point out the equipment or it's features, never mind ensuring the tow vehicle was appropriate. Then was completely dismissive at check in, didn't come look or see anything????

Charles G. 
Rating:
3.0

I can't turn around with my pickup truck with the enclosed trailer. I have to push trailer myself!!!!! Into space because, U-Haul don't want the employees to help.I was told by U-Haul employee....NICE U-Haul !!!

Marek S. 
Rating:
3.0

I reserved the equipment in one place and was not informed that the equipment was not there until I arrived at the initial location.

Paul K. 
Rating:
5.0

I rent trucks at this location about 10-14 times year. The entire staff at this location does a great job. I tell all my friends to use this location.

Bill G. 
Rating:
3.0

Everything went well. Only thing I was unsatisfied about is making a online reservation at the location by my house & had insurance & the equipment dolly in the orginal order. But since that location didn't have that size truck. I was given another location that was far from my home & no dolly or insurance was added. I think someone could have called to let me know the change. Plus I really needed that dolly

Tamara T. 
No reviews have been submitted for this location.

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