Dealer was very racist!!!
Trailer Rental & Towing in Elk Grove Village, IL at House of Smoke
Moving to or from Elk Grove Village, IL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Elk Grove Village, IL 60007 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Elk Grove Village, IL
Cargo trailers in Elk Grove Village, IL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at House of Smoke!
Utility trailers are perfect for towing large or oversize cargo in Elk Grove Village, IL 60007. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at House of Smoke provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Elk Grove Village, IL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Elk Grove Village, IL online today!
Trailer and Towing Supplies
The gentleman was nice but when I rented from a different location in the past, they helped me attach the trailer to my car to make sure it was secured properly, at this location no offer was made. I was there Friday night and Saturday night. If I didn't attach it properly, it would have been really bad. I struggled since it wouldn't attach the right way the first day.
What a terrible experience trying to do this from my phone. It took a while to get the keys but returning it was just awful. Apparently you were having internet issues so we couldn't do it online and the person inside tried to help us but was having issues as well. Told us to go home and call and when we did we were told we had to go back and return the vehicle on site in order to not get billed for extra time. After the store employee tried several times it finally went thru after about an hour of trying.
Nothing great service
Day 1 - I called UHaul corporate to make sure the location was open on Memorial Day before I drove over. They said it was open. The location was closed. Day 2 - We met in the parking lot, at first the personnel said he was unable to help me because he was the only person on duty and he was helping someone else. Then he returned and unhitched the trailer.
The worst app ever and moving experience at all. Do not recommend use U-Haul rental track. Application has many bugs, couldn't provide right mileage, change the location to return. When I came back to provided location to return, instead of help to return, I reviewed yelling and asking about my nationality. Discrimination in the purest form!
Understand things are different due to COVID19. Process went as well as could be using technology. Interior of truck was very dirty. Food crumbs, spills, even stuff in side pockets of doors. Didn't appear truck had been cleaned in quite some time. Dolly in back of truck which we didn't request.
There was no person working that day I guess. After going through the online rental process, I was directed to go inside the location to get the key. A phone number was on a sign on the door of the location. After calling and not getting anyone to answer, I called the 800 number and Jennie assisted me with getting a truck from a different location
Truck did not seem to be "detailed" after last rental. Cup holders and floor very grungy. Truck did not run very well either. Very "hesitant" when pushing gas pedal. Truck kind of "sputtered" when trying to get up to speed.
Person at the counter was probably imbibing in the products they normally sell. Did not come to point out the equipment or it's features, never mind ensuring the tow vehicle was appropriate. Then was completely dismissive at check in, didn't come look or see anything????
I can't turn around with my pickup truck with the enclosed trailer. I have to push trailer myself!!!!! Into space because, U-Haul don't want the employees to help.I was told by U-Haul employee....NICE U-Haul !!!
I reserved the equipment in one place and was not informed that the equipment was not there until I arrived at the initial location.
I rent trucks at this location about 10-14 times year. The entire staff at this location does a great job. I tell all my friends to use this location.
Everything went well. Only thing I was unsatisfied about is making a online reservation at the location by my house & had insurance & the equipment dolly in the orginal order. But since that location didn't have that size truck. I was given another location that was far from my home & no dolly or insurance was added. I think someone could have called to let me know the change. Plus I really needed that dolly
The place is a smoke house and they not focused on U-Hall, 3 minutes from them the real thing with much better service. I booked a dally /trolley and paid in advanced, When I arrive they said they just gave the last one, they didn't care and didn't offer to call and solve the issue, I drove myself and wasted half an hour to rent it from your location., The number on the car keys didn't match the license plate and it was snowing,they didn't offer to help , maybe to bring the car to the front.
Your online reservation program is FLAWED. Even though I opted out of the insurance and extra equipment, it automatically added them in. I will not be using this system again!,
Have product at the location were you say it's is and not at another place
I was on the runaround from beginning to end and got overcharged and misinformed several times
Location is fraud. Claimed I didn't put in fuel when I have a receipt to prove it. Also, charged me 30 bucks for cleaning fee without any reason. Will be calling corporate to discuss.
House of Smoke saved this rental for me. Uhaul changed my location and pick up time after previously confirming my rental. I spoke to Raquel in "customer service" who was rude, disrespectful and wouldn't provide any help, so I got mad. She just kept saying there was nothing she could do, nothing is confirmed, every rental was subject to change even AFTER confirmation. She was the rudest most unhelpful representative I have ever delt with. House of Smoke suggested I call again, and Uhaul corporate could not problem solve their way out of a paper bag. No I couldn't pick it up early with the 24 hour check in/out and had me call the "local scheduling office"... Nope, back to House of Smoke who absolutely handled the situation with a simple resolution. I WASTED hours of my short visit "home" dealing with the corporate "customer service" on hold and with someone who was either obnoxious or couldnt figure anything out. I will NEVER use uhaul again. This is just one situation of several over the past few months.
The worst experience ever. I will never ever use uhaul for anything. You changed my rental location to a location out of the way from our move. And when we got there our order was cancelled. Don't know why the hell you guys would cancel after confirm with us 24 hrs prior. And then our order wasn't all there. I had to go to another location to pick up items that I purchased. Because they didn't have it. This is the worst moving experience ever. And I will never recommend uhaul to anyone.
Location was unusual, but service and cleanliness and hours wee fantastic, so no complaints!
Very nice people. Can't think of a way to do a better job.
Gud uhul locashun. Buddie