Very convenient and simple to rent with the U-Haul app
Matthew K
Elkhorn Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkhorn, NE 68022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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We had to change our plans and the staff at Uhaul were amazing. They worked with us and ensured we had a smooth experience. Would definitely recommend them!
Holly SI needed to rent a small truck for a day-long project. The overall experience of renting the truck was fine, but here are some comments/suggestions for improvement: * people checking out the trucks need to explain the full process of checking in/checking out the truck. I had not rented a uhaul in years so was unfamiliar with the process. Plus, the last time I did, I had a person do the check in/checking out process. The person I had handed me the keys and told me where to drop off keys after hours. That was it. * for check in, I got a text that told me that I needed to take pictures. I followed those instructions, as this was not done by the person checking me out. * remind people to download the Uhaul app. This was absolutely needed to check in the truck at the end, and I did not have it. This caused problems as I just dropped the keys off (per instructions) and then realized my account was still open. I could not take inside pictures to close things out. *I also did not receive a check in text (which would be been great to have), so I had to call customer service to have them close me out and make notes. This causes added stress that was not necessary. The customer service agent, Shelly, was amazing and helped me with checking in my truck. I so appreciate her kindness and patience with walking me through the steps. The person checking me in also didn’t know the measurements of the truck and couldn’t answer my questions. He needed to refer me to the other person who was busy. Overall check out time was about 30 min. There was a line and had to wait. Also have the agent explain why they are taking pictures of IDs with their phone - that was a little concerning as he was picking up my DL and taking pictures of it. I had to ask, and he confirmed it was to load into the system, but in times today, I don’t need someone stealing my identity, so please explain to customers. Act like this is our first time and need things dumbed down. Overall, the experience was OK. The truck worked out great, and I was able to get everything loaded in one trip. Just some stress at the end with check in.
TAMARA DGreat service and friendly people to work with in renting a uhaul truck.
AMANDA WThe gentlemen that unhooked the trailer was very professional and friendly. The process was easy and efficient
Susie J