Friendly and very helpful and easy drop off.
JAMES S
Long Gate Carroll Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ellicott City, MD 21043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were late. The truck was not cleaned. The blankets were used and dirty. The overestimated how much gas was in the truck which cost us more than $20 extra dollars
DANIEL CVery easy reservation, pickup and return of the truck. Have used this location multiple times with no issues. Definitely recommend.
SUSAN WVery friendly staff.
BASSAM AThe location for pick up is very convenient. I included furniture pads on my order and was told "no, we don't have those" when I arrived to pick up the truck. If furniture pads (or any other "value add" equipment) isn't available at a specific site, the customer should be made aware in advance. I haven't rented a u-haul in over 20 years so the self serve approach via the app was new for me. Every time I asked the person on-site a question about the process, the answer always started with.."THEY... want you to do ...) ... for the customer, THEY and YOU (the person I am speaking to) is the same person. If these off-brand locations can't represent your brand and aspirations for customer service then the company should reconsider this third-party model.
SUSAN S