Drop off was easy. Actually, the return process was very easy.Carlos C.
Trailer Rental & Towing in Ellijay, GA at American Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ellijay, GA 30540
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The process was slow and nothing was explained when signing up, as for the 30$ credit and filling it to a higher amount than it started with. Overall a poor system that should be better.Forest B.
We were threatened by the owners daughter and husband? For returning our uhaul early and doing what we were required to. It was horrible. The equipment was fine. We thought the owner was very nice. We did not respond well to be threatened after returning our uhaul.Dillon H.
UHAUL is not providing the best sevice to this location, not possible for this location to provide best service to UHAUL customers. this location must call and wait for callback to finalize payment.Kevin R.
The location was great and the manager was a great help when trying to put the truck up by phone. He even had to call corporate because the process of pick up using phone is a joke and he couldn't even do it in his computer without calling. Customer service is a joke. If I ever need moving help again I will try another company. But the truck was clean and well keep.Joyce T.
They didn't want the trailer dropped off there. They were over due to return when we arrived and said they were getting out of U-Haul business.Ed M.
Drop off location was closed. Saw no one, put key in box by the doorElwood G.
The man that checked me in was very nice.Kieth G.
After hours drop off was convenient.Eric G.
never got any paper work and was charged way yo muchTracie B.
I waited 45 minutes at the desk to be helped. Then the van was filthy, it had shells in it and you could tell no effort was made to even wipe it down.Melissa F.
Small community in the mountains. The van was not filthy but had a childs hanger in it and some dirt in the front of the van. I just don't think some people are as ocd as I am.Michele P.
The steering on the truck was loose... a lot of play in the steering wheel, but this is typical with Ford trucks. Otherwise, an overall pleasant experience.Ralph S.
I had a confusing and bumbuled experience with my rental this past week. You changed my original reservation to pick up at a different location that had no trucks and did not expect to have any for a week or more. You quoted a rate of $19.95 for the day as you could not provide a10ft. Truck I had requested. Then the receipt came charging me $29.95 for the day plus $14.00 for safe move care that was not a part of my original reservation. I will be expecting to receive a new receipt with new corrections in a PDF form.James L.
Once again, for 2 weeks in a row, Uhaul texted me a confirmation that my reservation was ready, and the furniture pads I had reserved were nowhere to be found when I picked up the truck. Of course, the location had no pads. But, they could give me directions to another location where I COULD GO pick up the pads I had ordered. Plus, with no smoking signs all over the location, the office reeked of stale smoke and the trash cans were full of empty Pall Mall packs.I'll be in touch for my $50 satisfaction guarantee.Perry C.
Dropped off after hours.Perry C.
The online pickup did not work. I was suppose to pick up at 7:30am...had to wait until 9am until it was open.Joshua H.
Everything went very smooth and was a pleasant experienceJanice L.
The office staff were very friendly, quick and courteous - what more can you want?Trevor D.
Very helpful staff.MICHAEL G.
Location was fine but not to pleased with Uhaul themselves for advertising a 17' truck AT THIS LOCATION and then not giving it to us. It didn't say "we'll try to get a 17", it said they had one. Upgrading to a 20' was not a good thing for us since it was a tight squeeze where we went.LISA L.
The staff was very professional and very friendly. A joy to work with.LAWRENCE J.
The truck is a death trap. The front tires shimmy and shake badly, the truck drifts from left to right and back again, the truck leaked water, the inside cab was dirty, it was a quart low on oil, it back fires when you give it gas going up a hill, the power steering growls like it's ready to go out and the inside of the wind shield was beyond dirty No one even bothered to show me how to use the truck.Tom G.
Hoyt was very helpful in advising which size truck to use and explaining the costs of the rental. Excellent service!CHARLES W.
Great experienceDonna H.