The lady that does the paperwork gets you on the road 5 times faster than the terrible app. I suggest getting your rental during business hours and avoiding the app.
TIMOTHY D
The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elmhurst, IL 60126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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First, the woman working your front desk should get fired. Outside of her taking fifteen minutes to get my credit card processed at check in, she argued with me and told me to “talk to corporate” when I inquired as to why I was being billed for a fuel surcharge of $79 when I returned the vehicle with the same gas gauge reading as that when I first drove it. She argued with me, was interruptive and , instead of handling it, SHE HUNG UP THE PHONE INE M. Second, this truck is not road worthy — leaving aside the fact that it has over 120,000 miles, the ramp fell off in the middle of Higgins road and nearly caused an accident. I literally had to call the police to stop traffic so your defective and unroadworthy truck that had a ramp fall off of it can properly operate. This is the type of service that U-Haul has? These are the types of dangerous vehicles that you rent? I demand a full credit or I will report your company to the Illinois Attorney General department of consumer affairs as it’s only a function of time before someone gets killed renting your vehicles and then have to deal with a completely incompetent and ignorant front desk lady. She told me to contact U-Haul and so I am writing this review. I will post to all my social media handles if I do not hear back with a credit memo. If I can give you zero stars, I would!
ROBERT LNothing! It was great June is great to work with!
MIGUEL TThey really know how to treat there customers!
THOMAS PNothing. Renting was quick and easy.
JOHN K