We were charged for an extra day of rental. We returned the trailer Sunday around 3:30. Monday at 4:30 I received my receipt and realized we were charged for 4 days instead of 3. I called and was refunded for the extra day, but it seemed shady having already been returned for over 24 hours. If we needed a rental again, I would probably look at a different location before going back to them again. It could be an honest mistake just seemed very fishy to us.
Carly T
The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elmhurst, IL 60126
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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All is well. Very friendly and attentive
ELIAZAR TGreat customer service at this location !!
JESUS RHire individuals that pick up the phone and can be there to help unload the trailer. They refused to help me and started making jokes on why i couldn’t just unhitch the trailer myself and put it in a parking spot
NASR AI’ve used this place before. Same people both times. Very knowledgeable and pleasant people to deal with
PATRICK C