I dropped off my vehicle at 2:40 PM and it wasnt recorded as returned until 9:20 AM the next day. In my case, this luckily wasnt a big deal, as my rental had another full day left. BUT if that were not the case, I would have been charged extra for the error. They should make sure to check-in a vehicle the moment its dropped off, not nearly a full day later. And an employee even helped us drop it off, so they knew it was there for at least 2 hours before closing that day. Such errors are not minor in the case of rentals, and this will hopefully be corrected for future customers.
JOSHUA H
Gils Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Espanola, NM 87532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Unit needed a vacuum but overall was great
Santana Lexcellent experience
PETER TGil checked with me just before pickup time to be sure I was coming. I appreciate that. Everything went flawlessly from pick up to return. The U-Haul toy hauler that I rented is the most awesome trailer I have ever used. Incredibly well designed. I learned that Gil has a lot of other cool equipment to rent. Just what I needed to know in Espanola.
Mark vSame as above....staff walked out and assisted in parking and they unhooked etc. EASY PEASY RENTAL FROM START TO FINISH!!!
Scott A