The staff are clearly not attuned to customer service. Speaking with people via video through a TV is absolutely unprofessional! The original moving truck offered to us didn't even start and they seemed shocked to not know how any of the equipment worked. That's what you get when using an American company.
JENNIFER M
MTX Performance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Etobicoke, ON M9W6K1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The truck I was assigned had a dead battery and didn’t start. I was drenched in rain while I was being assigned a new truck at this location. Moreover, I was charged for 2 dollies that were not available at the location or inside the truck, hopefully they process my refund asap. But disappointed with the service I got from this location and Uhaul in general
Nikhil kThis location was absolutely unprofessional. I walked into the store around 9:45 a.m. and the employee was having a conversation with people on a large TV screen with cameras. I did not want to be on camera. I asked about my pickup and received no response. When another customer walked in, they were immediately helped, while a third customer entered and wasn’t greeted at all. I was told to check in on the app, which I did, and then waited while the employee continued talking to people through the TV in a different language. When I asked again about my booking, the employee pointed at the TV and told me to ask them instead. By 10:30 a.m., I still had not been helped. The third customer eventually walked out. This was the most unprofessional “business” experience I have ever had. I was on a tight schedule due to moving, which made this even more frustrating. When I finally received the keys, the truck was completely covered in snow. I had to go back inside to ask for a snow brush, which took an excessive amount of time to receive. I then had to clear all the snow and ice myself, and one of the windshield wipers was off, which I had to fix as well. I do not recommend this location to anyone.
Reann RMake sure to prove u-Hal customer service
ABDUL HI had an appointment for pick up at 9am and they didn't open until 9:40. They were helpful once they opened but I didn't like that they were 40 minutes late.
WILLIAM L