Trailer I rented had 4 1/2 year old tire on the left side. And showed signs of dry rotting compared to the other tire that was only 1 1/2 years old. The tread came completely of the tire and was flat before I could even get off the side of the road. All while 200 miles into my 400+ mile trip. Had to wait for service to come swap out the entire wheel on the side of the road. Maint guy was awesome and inspected the right tire for good measure. Gotta do a better job of inspecting these tires, and not just tread, got to look at the age and signs of dry rotting from the Colorado sun. There should have never been a tire of this age on the trailer.
Robert N
Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Falcon, CO 80831
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly and knowledgeable
LAWRENCE VThe experience was amazing
Joseph RThey didn't have enough moving pads (blankets) that I previously reserved, but it is moving season with schools and military, so I can't be upset about that. We were able to find some at another store. The truck did just fine. No issues. Thank you.
BRADLEY NThe location (and staff) I went to made the best of a terrible situation put on them by the Uhaul corporate office. You see, their server capabilities were not up to the required level of the anticipated traffic for a Saturday in the height of moving season. Multiple agents I talked to on my rental day said the same thing. The Uhaul servers always crash on Saturdays. This tells me they DDoS'ed themselves from too much traffic. This made me rather mad. As I went to a different storage location that serviced Uhaul trucks. Their, I had to wait over an hour and a half to get my reservation from two weeks prior to be authorized. I was asked to download the Uhaul app at the pickup location and enter in information that I could have entered in previously. That was not communicated to me. I could have probably shown up earlier as that storage location was open an hour prior to when the website said I could have shown up. WORSE, was after an hour and a half of waiting on their system to process my info, I was given a code to a lock box to get the key for the truck I could see in the parking lot. MADDENINGLY that code did not work. I tried multiple tweaks to enter it to align the letters to open the lock. Another customer their even tried it too with me, confirming I wasn't crazy. The zoomed-in/virtual agent at this storage place thankfully canceled that dispatch. She helped me to find another location that might have the 10 foot truck I needed for a simple morning move. That location was the referenced Falcon storage. The STAFF at FALCON Storage was AMAZING. When I first got in there, the agent said they did not have the 10 foot truck. The other agent thought this because again Uhaul's system is trash and was down all morning. So she was going off a backup. Thankfully, they noticed they had another truck that just needed to be turned around from a dropoff just about an hour earlier. They were able to get me on my way. Sadly, I wasted 2 hours of my day. (and the other folks assisting). I am really going to go out of my way to try to find another truck rental service in the future. Despite the borderline oligopoly this outdated terrible company has. Uhaul, fix your dam servers. This situation should not have been.
William S