I was supposed to drop off the trailer at a location close to me, however when I called I was told that they had too many at that location and I was forced to drive way out of my way, missing time at work, to drop off the trailer somewhere else. I did not appreciate that.
DONALD F
New Fenton Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fenton, MO 63026
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Customer Reviews
- 3.5 Average Customer Rating
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Used equipment for less than 8 hours term, was charged double for picking up 1 hour after original guess and dropping off 1 hour after original guess while still using the equip for less than 8 hours. "Safe Move" insurance plan is also shady as there is no breakdown of chargeable period. Contacted customer service after the fact and they opened a dispute and seemed dismissive after that point.
Christopher Mthis was not my requested location ... it was 25-minutes further away.
Thomas BWe rented the truck for 2 days of use, but only had it for 8 hours. We rented it around 3 pm on April 18th 2025 we were told if we brought the truck back the same day we would get a "deal". We returned the truck at 11:30pm the same day but were still charged for 2 days. We were told because we used the drop box after hours there was no way for us to get our money back and that we were basically screwed out of our money! Not to mention the inside of the cab was really muddy. Needless to say we are very unhappy with how this was handled! Being charged for 2 days when we only had the rental for 8 hours is unacceptable!!!!!!
JUSTIN NDid not help unhook the trailer. Didn't check anything with the trailer. Just told us where to put it and walked away.
STEPHEN L