I mean, you can get a Uhaul from here if you're in a pinch. The place itself is confusing. There's no signs or indication it has anything to do with uhaul except a truck or 2 in the parking lot. It's basically a gas station, and the guy behind the counter works off of a separate laptop for the uhaul rentals. He was nice, and we were able to rent a uhaul truck, the truck itself could've been in better condition, but it got the job done. The truck kept dinging at us that it needed traction controls and other things serviced. The time in the truck was also wrong. That really messed us up when needing to return the vehicle. We were moving big heavy furniture all day so I wasn't using my phone much. So we would just periodically check the time in the truck. We didn't realize until later that it was an hour behind. That combined with rush hour traffic made us 15 minutes late dropping the truck off. And they will charge you for another whole rental day if you're late. And make sure you pay attention to the form you sign for the rental if you are setting up the rental on your own. It will automatically add a $15 protection plan to your rental, and even if you remove it, it will still appear on your invoice. So make sure you check all locations before you sign because once you sign, everyone refuses to refund it.
destiny b
New Fenton Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fenton, MO 63026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They changed my pick up location from what I originally booked. Then charged me the extra mileage.
Justin FGood customer service, small inventory.
Kenneth GThe person that processed my return was helpful. He helped guide me as I backed into the parking slot, and provided a jack to unhook the trailer. My biggest issue was the parking lot lot being narrow. Not much that can be done to improve on it given the location and terrain. The entry/exit to the parking lot is on a hill and requires a sharp turn to enter and exit. Making it difficult to swing in with a large trailer.
Kyle OThe screw and bolt on the trailer was bent. Went into office and spoke with the gentleman working. He told him he can’t do anything about it and said to contact UHaul, which I did. I just felt he was rude and dismissive.
Sandra D