We rented the truck for 2 days of use, but only had it for 8 hours. We rented it around 3 pm on April 18th 2025 we were told if we brought the truck back the same day we would get a "deal". We returned the truck at 11:30pm the same day but were still charged for 2 days. We were told because we used the drop box after hours there was no way for us to get our money back and that we were basically screwed out of our money! Not to mention the inside of the cab was really muddy. Needless to say we are very unhappy with how this was handled! Being charged for 2 days when we only had the rental for 8 hours is unacceptable!!!!!!
JUSTIN N
New Fenton Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fenton, MO 63026
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Customer Reviews
- 3.5 Average Customer Rating
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Did not help unhook the trailer. Didn't check anything with the trailer. Just told us where to put it and walked away.
STEPHEN LThe attendant was helpful, courteous, and friendly. We will definitely use this location again!
JENNIFER FThe renters were very nice and everything went really smooth thank you very much
DARYL AThis location was not prepared to rent U-Haul trailers. The store is a liquor store with one employee. My U-Haul rental was not a priority vs, selling liquor. This location had difficulty completing the rental due to a laptop with a dead battery and a non-working printer. Also, I was told that I could remove the trailer from my car which I do not think is correct. I noticed a dent on the trailer and I was told to take a picture of the dent, he did not document it on the receipt..
WILLIAM W