The man at the desk could improve his customer service manner. Otherwise a great experience.
RICARDO T
Savegreen Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fletcher, NC 28732
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I chose this location specifically for its 8:00 AM pickup availability, but unfortunately didn’t receive my truck until nearly 10:00 AM. Upon arrival, I learned the store didn’t open until 9:00 AM, which was frustrating given my scheduled pickup time. The representative then informed me that the person delivering my truck was running late. About 30 minutes later, a truck identical to the one I needed was returned, and the representative almost assigned it to me. However, it turned out to be a local-use truck, while I needed one approved for city-to-city travel. Another 30 minutes passed before the proper truck finally arrived. This delay had a ripple effect — I was doing a city-to-city move with movers scheduled on both ends, ironically all coordinated through U-Haul. Because of the late pickup, I had to adjust scheduling on both sides, which added stress and complexity to an already tight moving day. I give U-Haul low marks for scheduling a drop-off and pickup so close together, especially when it's this dependent on timely vehicle turnover. That said, the representative was courteous and tried to help however he could — he handled a tough situation with professionalism.
DAVID PUnprofessional. Did not care that Uhaul had made multiple notes of the missing dollies and still charged. Hung up and said it was not their problem
Justin OIt’s good
ANTON Svery easy truck return process using the U-Haul app
MATTHEW S