Very satisfied
MICHAEL C
Flower Mound Vehicle Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flower Mound, TX 75028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This location was out of the way for me. The owner was VERY nice but this was not the location I preferred. My pickup location was changed two times by U-Haul for no logical reason. Karen, one representative who spoke with me, lied to me about the changes on my reservation. She told me that I had made my original reservation online, when I had made it directly with the Goodyear representative over the phone. It may have been his error in putting a one-way as my rental because he told me it would be a different fee when I rented it, as it would be an in town rental coming from their store. Their store only did in town rentals for this size trailer. We discussed the size trailer because I was moving a queen size bed and needed the extra room. He and I distinctly remember the conversation, so there is no way it was an online reservation. I had an online reservation on hold, but did not follow through with it. They took my reservation from the Goodyear store and moved it to Lewisville, then I consented to, but they moved it again to this Flower Mound location, which was very far for me. this was the worst rental experience I’ve had with U-Haul. I wonder if Karen I spoke to actually move my reservation the second time. This review has nothing to do with the gentleman at the Flower Mound store. He was very nice and accommodating. He even made a comment that he wondered why they were sending him so many trailers because he had a hard time lifting them at his age and health. He recently had back surgery and it was hard for him to lift the trailers. It made me wonder if they had recently relocated this trailer from Lewisville to Flower Mound (his store) for my particular reservation. This is a side business of a car repair business in an out of the way location.
KAREN GIt was fine.
WILLIAM HVery helpful and explained all. Very friendly and the process was fast.
Valarie GEasy to return.
JOSEPH B