Great people - great service
JAMES M
Flower Mound Vehicle Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flower Mound, TX 75028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The gentleman that worked with me when I picked up the rental truck was somewhat rude. Although I was there on-time — just before that day’s closing time— he made sure that I understood I was lucky to have caught him when I did because he was ready to leave, stating that he had other things to do. He also rattled off instructions about taking pictures of my driver license by he spoke so quickly that I didn’t catch everything he said. When I questioned him about the process he made a snide remark about my question. If I had heard his response clearly I certainly would not have asked the wuestion. As a customer — and renting a truck for the first time — I expect and deserve more courtesy than this gentleman exhibited. Other than this incident the experience was favorable. Return was certainly easy and painless. Thank you.
CINDY JGreat job
JOEL JSo easy ⭐⭐⭐⭐⭐
ZOE HWhen I arrived a little after 8 AM to pick up the truck, I entered the office and waited for a few minutes before an employee (I believe his name is Carl) came in from the garage. He seemed frustrated, mentioning that he couldn’t get any work done because customers kept interrupting him. As he tossed an engine seal onto the counter, he mentioned he was working on a Jeep that normally takes 10 minutes, but he’d been at it for over an hour. I eventually received the truck, which was generally decent but had a dirty windshield and a dusty dashboard. When I got home and tried to open the back, the roll-up door’s locking mechanism was extremely stiff, so I lubricated it, which made it easier to operate. The truck, with 158,700 miles on it, drove as expected. Due to issues with the property manager at my son’s UNT apartment not having working keys, I had to extend the reservation. We returned the following day and successfully completed the move. Throughout this experience, Monetta from U-Haul customer service was very kind and helpful, which I greatly appreciated after a long and frustrating day. Upon returning the truck, Carl was in the office again, this time annoyed because he was trying to eat lunch. I informed him that I refueled the truck and lubricated the roll-up door mechanism, but he didn’t acknowledge my comments. After a minute, he said he’d email me the receipt when he finished eating. The following day, I called and spoke with Ebony, who was very helpful in explaining the charges. She also asked about my experience, and I shared my feedback with her, which she said she would pass along. Having rented from U-Haul many times over the past 20 years, I’ve always appreciated the availability and reliability of your vehicles. However, this recent experience was unlike any I’ve had before. My suggestion would be to ensure that the local operator either hires someone specifically for customer interaction or better manages his dual roles. His focus on automotive repair seems to be affecting his ability to effectively assist customers. Thank you for the opportunity to provide feedback.
ANTHONY G