I was very unhappy that we picked up the truck, only to find out there wasn’t any gas in the vehicle! My son put $20 in the truck. We live in town, made three trips which added about 8 miles. That was not worth the $20 we paid! When you have people set up to help you and are waiting around for you, there isn’t time to waste. I let the lady at the front counter know. She said she would inform UHaul, but nothing would probably be done about it. I feel I should receive at least half the $20 we put into the truck.
Sheryl B
Forest Grove Elm NSA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Forest Grove, OR 97116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing, everything went smooth and instructions were clear and easy to understand
Stuart UYou overcharged me and your staff is not knowledgeable, maybe it is because they aren’t really a U-Haul but I wouldn’t even recommend a storage there.
Cecilia DTeresa was very helpful and enjoyable to work with!
Jeffrey RI was scheduled for mobile pick up. Had the employee not come in early I wouldn't have gotten the truck. Someone was supposed to call the night before with a lockbox code, but never did and the key was inside the building when I arrived. And now I am waiting for a call from management because I was charged for TWO days instead of 5.5 hours because they didn't check in the truck after I returned it. We've used uhaul several times over the years and never had any previous issues.
Michelle M