This experience was AWFUL we set up months in advance at pick up our 15 foot moving truck at said location at 7:00am. We get there to pick it up and the app was saying there was no vehicle assigned to us. We then waited on the phone for thirty minutes and once speaking with a representative they said there was no 15 foot available at this location because the only keys that were put in the lock box were 10 foot truck keys. At this point it is 8:00am so we had no choice per our movers schedule then to get the smaller truck. Having to go back and forth several times because we got a smaller truck then what I reserved and that truck was disgustingly dirty.
Sierra R
Storage King
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33912
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy behind the desk could be a little friendlier! I was a first time driver of a uhaul truck and needed a little help. Truck seemed dirty and the engine sounds like it is dying.
Lori WThank you for great customer service. Jerry was very accommodating and explained everything to us. I would definitely recommend and use this company again.
Gwen MExcellent facility run by an amazing team. I would highly recommend this facility. And they also have storage. Jerry was absolutely amazing, ask for him
Matthew MI own a small moving business and need to often rent vehicles. My location of choice, because of the excellent customer service that Jerry provides, keeps me coming back.
Ed W