I was recommended this location as the closest to the storage unit & the new address. When I arrived at the location, the truck was more damaged than the online checkout process showed, and I had to document ALL of the unmarked damage in freezing temperatures. When I opened the back of the truck, NONE of the items I ordered were in the truck, and the location was closed for the weekend. I called U-Haul support, and they sent me to another authorized dealer that had a utility dolly. THAT location was unmanned, with the owner stepping out for lunch and leaving a sign saying "Be back at Noon". I arrived at 1:30pm with no one present, and left after 2pm when U-Haul support called the district manager for the Fort Wayne area and HE couldn't reach the guy who apparently walked out on his job. All of this hassle made us start moving household furniture and boxes HOURS later than we wanted, and we had to work into the night in freezing temperatures to get this done. This was by far the worst experience I have ever had using U-Haul.Arturo C.
Paris Auto Recovery
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Wayne, IN 46803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Very limited space to park the vehicle upon returning.Sally K.
Looked like a random car shop.simone B.
Took over an hour on the telephone with uhaul to obtain access to the vehicle. There was no dolly as was promised. Very frustrating.Ann T.
Fix your website and hire smarter people for customer service.Jacob M.