I am very dissatisfied, I went to pick up the truck and trailer, the guy said there would be a credit if we dropped off to an alternate location, so we agreed. We were charged full price, and told we would get credit at drop off. I looked at paperwork before leaving and the address for original drop off looked like it was on there, I questioned the guy he said that was the alternate location and we will get credit at drop off. So when we got to south bend, we unpacked dropped everything off a day early. I was on phone with u hual rep as the location was closed already and he said to call store about credit in morning. When I called they didn't know anything about it, and said that usually is applied at pickup. I called pickup location amd he said to call u hual. I contacted u hual and after battling and finding out they sent us to the wrong location instead of where the credit was agreed for, we were told we would get a refund. I waited 5 business as stated didn't see anything, waited another 5 business days, nothing, have been reaching out to u hual and they keep saying they sent it. It has now been 14 business days since supposed refund is issued and nothing. I have never had trouble with a deposit into my account, bank has no trace of anything and now u hual wants to be quite..they have no problem taking your money but when it comes to giving it back they wanna be funny and give problems...watch your back and pockets and triple check everything!
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Fort Wayne Auto Connection
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46818
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- drop off location was not clear
Colten KMike's customer service was excellent. Great place to do business. I will use it again. Thank you.
ROBERT Hgreat and friendly service. Very quick to help load and unload trailer at site.
Ian MI rented online and arrived at the location to pick up my trailer and the gentleman working was incredibly nice and helpful.
BRENT S