I called U-Haul on January 30th and made a reservation for a 15-foot U-Haul truck to be reserved for 9:00 a.m. on January 31st. I was given an address in the 6000 block of Beach Street to pick up the vehicle. When I arrived, it was closed and no one was there. I called U-Haul and was directed to an address in the 3700 block of N. Beach Street which I drove to and it was also closed with no one in the office. I tried to call U-Haul again but could only get a recording. I drove to the U-Haul facility on the corner of 820 and Denton Highway to attempt to get a truck but they said they did not have any and directed me back to back down to downtown Fort Worth on north Main Street where I finally was able to obtain a truck. But it was then miles from where I was originally scheduled to load the truck! I spent almost an hour and a half driving around the metroplex using up my gas in an attempt to find the truck I had made a reservation for. It was a totally unsatisfactory experience and I will NEVER use U-Haul again!
MARSHA A
JRs Professional Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76106
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Christina is so helpful and efficient. I’ve rented trucks and trailers a handful of times and my experience has always been wonderful. Highly recommend!
VICKI MThe truck need to be service do of acceleration and not changing gears
BRYCE TMake the return easy on the app
PEDRO GGreat people.
MICHAEL G