An appliance dolley with a 20’ truck was reserved for pick up at this location. When I arrived to get the truck, I was simply told “we ran out of dolley”. I was provided no update prior to arriving, which could have allowed me time to find another location for truck pick up and dolley. This would go on to add extra stress as I had to call around to find an extra dolley which incurred a few more miles to this trip which uhaul of course was not empathetic to understand and still charged me for driving 16 miles over my estimated amount. This is unacceptable for business transactions. It is frustrating how a reservation does not mean anything with this company. Do better. I will not recommend this location or uhaul again.
Orlando M
Lone Star Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76244
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The gentleman that helped acted in a complacent manner and did not utilize professionalism in a timely manner. I’ve had many experiences with U-Haul and I have always had a wonderful experience until today. It could’ve been handled better in all aspects.
BRITANIE BEasy in and out using the Uhaul App!
Sharon LThey need to recharge the AC
YVONNE CWhen I arrived for my pick up time, no one was in the office. Another couple showed up and was also perplexed by the lack of employee"s attendance. I called the 800 number for U-haul and they too were not understanding why no one was at the location. The other couple left. I could see a truck the size I rented that was open, the door in the back and the cab. Once someone FINALLY showed up, I found out my pick up was converted to a mobile pickup. No notification, even U-Haul did not know this had been done. I finally got ahold of the key and entered the truck, it was dirty, the cup holder was sticky and there was trash on the floor. Once I turned on the truck the check engine light came on. I brought this to the attention of the employee on location, he proceeded to check the gas cap, the emergency break and the door??? NEVER AGAIN. I have rented from U-Haul many times and will again, but not through this location!
Jill P