The gentleman that helped acted in a complacent manner and did not utilize professionalism in a timely manner. I’ve had many experiences with U-Haul and I have always had a wonderful experience until today. It could’ve been handled better in all aspects.
BRITANIE B
Lone Star Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76244
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Easy in and out using the Uhaul App!
Sharon LThey need to recharge the AC
YVONNE CWhen I arrived for my pick up time, no one was in the office. Another couple showed up and was also perplexed by the lack of employee"s attendance. I called the 800 number for U-haul and they too were not understanding why no one was at the location. The other couple left. I could see a truck the size I rented that was open, the door in the back and the cab. Once someone FINALLY showed up, I found out my pick up was converted to a mobile pickup. No notification, even U-Haul did not know this had been done. I finally got ahold of the key and entered the truck, it was dirty, the cup holder was sticky and there was trash on the floor. Once I turned on the truck the check engine light came on. I brought this to the attention of the employee on location, he proceeded to check the gas cap, the emergency break and the door??? NEVER AGAIN. I have rented from U-Haul many times and will again, but not through this location!
Jill PWhen I picked up the truck the back had not been swept out, the check engine light was on, and they didn’t have the appliance dolly I ordered. Terrible experience and if it was my only one with U-Haul I’d be tempted not to return but this is an outlier for the normally great service I’ve had in the past.
Patrick M