This rental location needs to be shut down. They had 1 person working. Took me over an hour waiting in line, and when I got to the front they said the computer wasn’t working and they wanted to keep my credit card in order to take my rental. Then they said I wouldn’t be allowed to take it without writing down all my credit card info and personal information. When I eventually got them to agree to let me take my rental I walked out to the parking lot to find multiple families standing around with no one helping them get into their rental vehicles or hookup their trailers. I helped several families hookup their trailers and had to hookup my own. I understand this is against U-Haul policy and the rental office needs to be held accountable for staffing issues, information system issues, and completely ignoring the needs of their customers and company policies. My receipt also shows that my rental trailer was $29.95 but they over charged me $37.95. So I also need a refund for that over charged. I will never rent from this location again.
CHRISTOPHER B
Lone Star Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76244
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Customer Reviews
- 3.5 Average Customer Rating
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Truck smelled like smoke. AC did not work properly. Drivers door would not close all the way.
Curt CNice, quick and easy... Good price also
BRUCE MCheck-in and check-out were fast and easy.
ANTHONY RKeep updated equipment
HERALD W