Friendly staff. Made it easy to rent. Gave instructions of taking photo if mileage before and after trip to protect me
MICHELLE W
Carzz MotorSports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fountain Hills, AZ 85268
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The trailer I rented was over 30 years old and obviously not been inspected in a long time. The leaf suspension was completely rusted out and it snapped on Sunday morning August 24 shortly after leaving Memphis. I thought it was just a tire, and when the man got there to change it, he pointed out that the trailer was no longer useable as is. So, the trailer had to be towed to another location, and I had to wait at this point, over 6 hours and counting for a moving company to come and move the contents to a better, useable trailer. Then, I had to wait another almost 2 hours for someone to come and hook it back up to my car. So, at this point, I had lost an entire day of travel, had to take an extra hotel night which was $130, and the whole day ended up wasted because of waiting. The woman who helped me get thinks rolling again at U-haul was very nice and very patient with what was at this point, a very unhappy customer. She offered me $30 for lunch, which I have not send in a receipt for, and in addition to that, I was given an extra day at no charge for the trailer, which I had no use for because when I set up the rental, I spared myself some extra time. Then, in VA, the first two place I tried to drop the trailer off at had no one working and noted on the front door with a phone number to call for assistance. When I went back to another office the following day, the man that took care of me was very rude and spoke to me as if I was 10 years old. "None of my guys here are mechanic and they probably couldn't even tell you what a leaf spring is." Between putting a tow kit on my car, renting the trailer, and an additional night in a hotel, my expenses were just under $1600. Needless to say, this whole experience with U-haul was terrible. I can honestly say, I will never use them again not will I recommend them. Oh, and one more thing, the burnt rubber left stains on some of my furniture and boxes, as well as ruining some old, classic family photos.
ROBERT CSuper easy and convenient!!!
RICK SSuper dirty, the car was filled to the brim with dog hair. Horrible experience.
Jacob RRyun was friendly and very cooperative during the rental process. This was my first time using this location. The service I received here means it won't be my last.
TERRY A