They required a credit card only for the payment of Uhaul and then stated the charged a 4% fee on all cards. I had cash to pay for the Uhaul in order to avoid that and they wouldn't let me. Had an appt at 4pm and, when i arrived, there was no one in the office as they were all in the garage and saw me walk in. I waited for 10 minutes until i finally walked outside and into garage to inform them that i was there to pick up a Uhaul that i had a 4pm appt for. The worker then assigned me a Uhaul wherein i was texted the license plate # of the trailer. I drove over to the location they store the trailers where another worker met me and gave me a trailer w/ a different license plate # and stated "don't worry about it. you'll get the new number in about 10 minutes." I did receive a text w/ new license plate, however contract THAT I SIGNED had the other license plate # on it. Additionally, one of the tires was worn in a funny pattern, regardless, it was incredibly worn down and the worker said not to worry about that.
Sandy V
City Tire on Main
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, NC 28734
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Customer Reviews
- 4.0 Average Customer Rating
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Great people
Robin BNothing
Stephen BThe person in charge was a great help
Saber ZThe tag on the trailer they gave me did not match the tag they emailed me. The locking latch where it was welded to the trailer door was broken. I was driving down the highway at 4:00 AM with a loaded trailer when a semi flashed me. He pulled next to me and told me my Bach door was open. I pulled off on the side of the highway to find the back door of the trailer wide open. Luckily, nothing had come out, but it was getting close. After realizing why it would not stay closed even with the padlock on it I was able to read it using an extension cord that I was able to get from the trailer. Some cord from my son had of my wife’s that I had to destroy, and the strap to my wife’s laptop case. It took me an hour to secure it, but I got to stay closed to be able to continue my 8 Hour Drive . Also, there was a light connection that was unplugged so that I had no lights on the trailer until I discovered this when I was fixing the back door. I know it was my responsibility to check those before I drove off with the trailer, but the equipment was not well maintained and should not have been in service.. There was no disastrous outcome from this trip, but it was not a pleasant experience to be on the side of the highway fixing a trailer at 4 AM while semi’s flew past me.
Scott M