Extremely disappointed with the customer service experience while trying to rent a U-Haul truck at Maurers Trading Post. We arrived on time with a reservation, but ended up waiting over 45 minutes because the staff prioritized walk-in customers who were there for an in-store promotion. It felt like our time didn't matter. On top of that, the internet wouldn't connect, which just added to the delay - but there didn't seem to be any urgency or effort to resolve it quickly. Renting a U-Haul should be a smooth and timely process. Instead, it was frustrating and poorly managed. Definitely rethink this location.
BRIAN G
Maurers Trading Post
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, PA 16323
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Friendly and accommodating
john cThis has not been a good experience at all my card has been charged 3 times for the same rental and all I get told is sir it’s been refunded which is not true , one of the transactions have been refunded out of 3 so yeah not a very good experience
BRANDON CtHE EQUIPMENT WAS CLEAN HOWEVER The truck's brakes felt bad and the engine light came on. Alos the man I got it from when i went in he was very creepy and gave me creeper vibes He forgot to give me the utility dolly so I had to call and when I opened the truck door and was waiting for him to bring it out he oh look at you all sprawled out when i was just standing on back of truck holding on to the hand rail. Not to mention the last uhaul truck I got from there last year I fell when i returned it because mauer keeps his parking lot where he keeps uphaul a sheet of ice. and it was this time also making it hard to get in and out of the truck and take pictures of them.
AMANDA MThe uhaul had bald tires to the point that wires were sticking out. It got caught in the snow as well... delaying our move by a day.
AMBER M