I received at notice that said my return was needed for the next customer. As a nurse with a compassionate heart, I unloaded and returned the truck a day early. There was no one to assist so I called the 1-800 UHaul number to get assistance with closing out my contract thinking it might be a speedier process. The girl at UHaul was unfriendly and refused to help me through the online process to check out. The site where I was had space internet and the lack of that I kept being booted offline making me having to restart the check out. After multiple tries, a few cuss words , and finally a few tears, I mucked my way through to completion only to charge me an extra $6 for mileage overage!!! Suffering through this disappointment and the fact I added extra gasoline to boot I was done. I am a long time customer and I have experienced some good and some bad experiences with UHaul. This was the worst time. The truck radio didn’t work, the left headlight running light didn’t work, the truck vibrated at 63 mph, so it was a long 13 hours, the inside of the cab and the back were not clean. Disappointed in this service so that I will probably look into Penske next time.
Jesse W
Triple X Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklinton, LA 70438
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice lady. She knew exactly what we needed and helped me figure our what was best.
CHRISTOPHER OVery good trailer and representative. Easy Location to find.
Alvin LThe lady was very nice and professional Will defenitly be going back next time. Very quick and easy
Noah CLocation closed for Labor Day so no personnel, gravel drive was hard to drive in
RICKY L