Customer Reviews for Triple X Auto
(U-Haul Neighborhood Dealer)

165 reviews

20145 Hwy 25   Franklinton, LA 70438

(985) 795-9164

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(985) 795-9164

20145 Hwy 25
Franklinton, LA 70438

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I accidentally locked the truck up and put the key in the drop box when I realized the lights weren't going off after a few minutes... So, I called the Lady on my paper, apologizing for disturbing her and told her what happened and she told me it was ok, that she would run up there and turn them off. Thanking her and left. Very nice...

CATHERINE H 
Rating:
3.0

We rented a truck and then were charged for an extra night when told we had all day.

DEBORAH R 
Rating:
5.0

When I went to this place, my back was up against the wall. I’m a seven year old woman and I needed to rent a trailer. These people were above and beyond the call of duty helping me out if I ever have to rent U-Haul again it’s the people at this place that will bring me back to it, they will drop it picking it up and dropping it off. Recommend this place. The people were fantastic and I thank them for making a job that seemed enormous to me. Very doable. Thank you thank you thank you.

Wanda R 
Rating:
5.0

Easy process, super kind. Hands down would only do this experience with her again.

Brittany H 
Rating:
5.0

Friendly, quick service and clean equipment.

DAVID H 
Rating:
5.0

I hae rented UHaul car dolly’s in the past, are great for transporting small and midsized cars. The last dolly I rented was a newer model, I was pleased with the addition of surge brakes installed on it. One possible improvement would be to have a hitch locking bolt or pin with a tethere to further secure the hitch. I had a 1/4” boil that was long enough to fit through the locking hole. Not that the standard latch would come in done, but for simply added assurance on a positive hitch attachment. Thanks for offering great quality, well designed for purposes trucks and trailers for affordable prices and convenience. Russell Guthrie

russell g 
Rating:
5.0

Customer did not leave a comment.

Dana R 
Rating:
5.0

Customer did not leave a comment.

Sherry H 
Rating:
5.0

Not a thing. Best service ever

Michael G 
Rating:
5.0

Customer did not leave a comment.

Jennifer G 
Rating:
5.0

Customer did not leave a comment.

BRIAN N 
Rating:
5.0

Customer did not leave a comment.

BRIAN N 
Rating:
5.0

Customer did not leave a comment.

anastasia G 
Rating:
5.0

Always love to drop off to this location

Elaine M 
Rating:
4.0

Customer did not leave a comment.

Sue B 
Rating:
5.0

Customer did not leave a comment.

Ricky B 
Rating:
5.0

Customer did not leave a comment.

Zackary H 
Rating:
5.0

Customer did not leave a comment.

BRIAN N 
Rating:
5.0

Customer did not leave a comment.

Kerry H 
Rating:
5.0

Customer did not leave a comment.

Brian N 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
2.0

I will never rent a U-Haul through the mobile app ever again one of the worst experiences I’ve ever had

Francis K 
Rating:
3.0

I returned the truck and trailer to an unmanned location.

howard g 
Rating:
5.0

Fast, friendly and super quick!

Michael H 
Rating:
3.0

Customer did not leave a comment.

Shirley h 
Rating:
5.0

Customer did not leave a comment.

Mary W 
Rating:
5.0

Customer did not leave a comment.

Ricqueta P 
Rating:
5.0

It was fast and simple. No hassles.

James C 
Rating:
4.0

No one was available at the appointed time of drop off. I had to call and wait 20 minutes for someone to get there. The posted phone number by the drop off box did not have an area code. Being new to the area, it was an extra step in contacting the owner by having to look up the area code. Without my own phone, this would have been a major issue.

shirley h 
Rating:
5.0

Customer did not leave a comment.

Crispin R 
Rating:
5.0

Friendly, quick service. Checking in prior to arrival helps speed up the process.

DAVID H 
Rating:
5.0

The trailer had a tail light/Brake light out.

Dean F 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B 
Rating:
4.0

Customer did not leave a comment.

Sue B 
Rating:
5.0

Customer did not leave a comment.

conrad m 
Rating:
5.0

Customer did not leave a comment.

Curtis B 
Rating:
2.0

Customer did not leave a comment.

DAN F 
Rating:
4.0

Customer did not leave a comment.

REAFA B 
Rating:
5.0

Customer did not leave a comment.

joni v 
Rating:
5.0

Customer did not leave a comment.

Emma E 
Rating:
5.0

Nothing.

Heather J 
Rating:
5.0

Customer did not leave a comment.

Nancy L 
Rating:
4.0

Customer did not leave a comment.

Garvin O 
Rating:
1.0

Customer did not leave a comment.

gina w 
Rating:
5.0

Keep doing what you doing. We appreciate your availability and professionalism!!

Edward S 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

Clifton B 
Rating:
1.0

Messed up my order and had to wait while they figured out how to refund me

Greg W 
Rating:
5.0

Customer did not leave a comment.

cornellius t 
Rating:
4.0

I reserved my truck at Holden’s which was 3 miles from my home. I was notified the morning of pick up that I had to drive 30 miles to pick up my truck because Holden’s didn’t have one. This really messed up my timeline for my move putting my start time back an hour and a half and adding miles to my car and also to the truck. I wasn’t offered any monetary compensation for the time I lost or the extra mileage. The people at the pick up location were pleasant which was the only consolation. The lady that I spoke with at customer service was no help. She offered nothing except that this is just the way it is. I’m an unhappy and dissatisfied customer.

Janet M 
Rating:
5.0

Great experience

Randy R 
Rating:
4.0

Customer did not leave a comment.

Shelia C 
Rating:
3.0

The lady was very sweet. But when I got there I had to wait because the truck I was supposed to get had been dispatched but the lady handled the situation very politely and quickly. But my problem is with temperatures of 106 the air conditioning stopped working an hour before I got to my destination. Then it wouldn’t start once I got it in my driveway to unload. And on top of that on my way to drop vehicle off to uhaul location AC worked for about 2 minutes then the truck started to over heat. Turned AC off riding in 105 heat again to turn truck in. I let the people know at uhaul return, I also called the uhaul place I originally got truck from at least 6 times and no answer. I also made a complaint with uhaul department and the guy gave me 50 dollars back for my troubles. Out of 1000 dollars I was given 50 back when riding with no AC in heat advisory weather. Horrible experience. I just suggest if you rent please make sure vehicle is in good standing.

JAMAICA Y 
Rating:
5.0

Always rent from Triple X or Hillibilly Mall if you are in the Washington Parish area. R & R Lawnmowers will scam you out of every dollar they can.

shalin w 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L 
Rating:
1.0

I was forced to go out of my way to pick up a U-Haul truck and it wasn't even the size that I needed plus the gas tank was not full of gas and I had to drive a huge truck that I was not prepared to drive. U-Haul is the worst company and I will never use U-Haul again. Today, U-Haul try to double charge me for my trip and that is illegal. Next time somebody reserves a truck in their city and they are forced to go to a new city to pick up a truck you better keep in mind that that is wrong and it should not even be legal for y'all to do that. This is the worst company I've ever dealt with

Stacey B 
Rating:
2.0

They wasn’t on time . Wasn’t aware of the reservation. Couldn’t get in touch with anyone . They couldn’t find the Key

Kandace B 
Rating:
4.0

Customer did not leave a comment.

James T 
Rating:
5.0

N/A

JOHN R 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

We thought Uhaul was a bad company. It isn't Uhaul, it is who you rent from. Triple X Auto, in Franklinton, is absolutely wonderful. Mrs. Helen is very nice and doesn't ever attempt to rip you off with hidden charges. R& R Lawnmower on the other hand, in Bogalusa, will lie, cheat, and steal from you if you do not check every single charge. It's not the company, it's where you rent the Uhaul, that makes the experience pleasurable or not.

SHALIN W 
Rating:
1.0

Triple-X u-haul charged me for an extra day even though I rented the truck on the morning of 2/6 in Kenner and returned the key in the drop box that same day, the afternoon of 2/6. They apparently did not check it in until 10 am of 2/7 and charged me for their delay! I am trying to straighten this out now, but I should not have to deal with this..

CARL B 
Rating:
5.0

Customer did not leave a comment.

Tonya C 
Rating:
4.0

Uhaul is not the problem. It is the place you rent from that can cause you grief. After the awful scam I was involved in with R&R Lawnmower's Uhaul rental, I naturally blamed Uhaul. After the excellent service rental with Triple X, I realized Uhaul is not the culprit. Who you rent from makes the difference....thanks Mrs. Helen.

Shalin W 
Rating:
5.0

Customer did not leave a comment.

Guy L 
Rating:
5.0

Customer did not leave a comment.

Taylor C 
Rating:
5.0

Customer did not leave a comment.

ERIC J 
Rating:
4.0

Nice place. The owner was very nice. Everything was great at this location. Thank You.

PETER H 
Rating:
4.0

Fix the radio, repair the damaged tray

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Frank T 
Rating:
3.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

LINDA K 
Rating:
5.0

Everything went very smooth with this rental. I am very pleased with my experience.

Stephen W 
Rating:
5.0

More selection of equipment

Richard C 
Rating:
5.0

Customer did not leave a comment.

Johni M 
Rating:
3.0

Customer did not leave a comment.

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

joshua s 
Rating:
5.0

None

dale r 
Rating:
5.0

Rental experience was great. The person at Triple X got me checked in and out. With no delay. Trailer was clean and in good shape.

Danny H 
Rating:
5.0

Customer did not leave a comment.

Alec A 
Rating:
2.0

I went on- line to made my reservation. The pickup place personnel remade my drop off location, to call on arrival. I call the drop off location, which I chose on-line. They told to just drop off the trailer, because they were on lunch? Then they charged me $ 6.00 for a different drop off location?

Patrick F 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L 
Rating:
5.0

Customer did not leave a comment.

Mario S 
Rating:
2.0

Customer did not leave a comment.

Rachel L 
Rating:
1.0

Customer did not leave a comment.

RAYKESHIA B 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L 
Rating:
3.0

Customer did not leave a comment.

Krystal C 
Rating:
5.0

Customer did not leave a comment.

Jamie C 
Rating:
4.0

Customer did not leave a comment.

Randy R 
Rating:
5.0

Customer did not leave a comment.

esmond b 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
5.0

Customer did not leave a comment.

esmond b 
Rating:
5.0

Was not impressed with the covered trailers. They did not have the means to Jack it up to place on a receiver! Had to use my floor jack to raise it up. Too heavy for the average person!!

Rino V 
Rating:
5.0

Customer did not leave a comment.

Danny H 
Rating:
5.0

I was going to rent from them from the start, but on the phone, the lady was not very friendly. I tried to book the first time and she told me that 3 weeks in advance was too far off for her to schedule. I needed to call back a week to a week and a half before to schedule a truck. The next time I called she was rude and told me she was closed and to call back the next day. I understand you may have been closed, but you don’t need to be rude. I went to another location to rent.

Cyndra D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
3.0

Customer did not leave a comment.

Kevin S 
Rating:
3.0

Customer did not leave a comment.

Jericho K 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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