1. I wanted to use my phone for quick pick-up. 2. The attendant could not find the keys to the van, called the owner, who said check the drop box out front. 3. The attendant was unable to open the drop box and had to call the owner who took about 10-15 minutes to arrive. 4. He opened the box 5. The 6 blankets I ordered then had to be folded and taken to the van. I was almost 45 minutes late. When I asked the owner what if keys were locked in the van? Why don't you have two sets of keys? He said "U haul does not give us two sets of keys. This is a poor and disorganzed operation.
Ronald Y
FDK Groceries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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contiune doing what you doing
Dwayne SThe wheels were in desperate need of balancing. The trailer had serious vibration and loud rattling issues. Shook the car the entire trip. The wire connector for connecting to the car had a worn pin which was problematic not know when the signal and brake lights were working. I did inform the issue to the store clerk who did thank me for letting him know, he seemed to be unaware of the issue.
DAVID PI was a little nervous about picking up a 6x12 trailer from this location, but the owner was great and helped make sure everything was hooked up correctly.
JAMES YVery helpful person on site
Donald H