Tail light and brake light was on on left side of truck. Contacted pick up place upon picking up rental but they stated that this is a roadside assistance issue. After the roadside assistance was late for their ETA by over half hour, the road side assistance showed up without any tools!!! He could not fix the issue by hand and directed us to drive without the lights on the left side of the truck saying “people ignore when you have them on anyway”. We then contacted uhaul again who offered to give road side assistance to their failed road side assistance. We drove 3.5 hours north to pick this truck up to finish moving stuff back home and this is what we came to. We were told that we would be contacted within 3 business days to help resolve this inconvenience. On the 4th business day, I had to reach out after not being contacted in any manner. Issue is still unresolved. Very unprofessional and a major inconvenience with over a 2 hour delay. Unsafe traveling conditions with no alternative solutions to resolve the issues in a timely fashion.
Halley R
Tire Wholesaler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fremont, MI 49412
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Don't do surprise charges to people clean your equipment and maybe be decent. I'll never use this company again and ill make sure no one else does either
ryan aQuick, easyz helpful and very friendly
TIMOTHY RIt’s a convenient easy yo use location where I did shelf check in since it was after hours. I’ve used this location several times and it’s great.
PHILIP MMy experience was excellent! No improvement necessary!
JAMES D