Location is a nice one, very clean and easy to get to. The virtual assistant is ok, but would be nice to have an actual person on site during business hours. As far as my rental experience - it was not good. I got a call 45 minutes before my rental, which was supposed to be at another location, that changed it to this one. This one didn't open until 9am and my original pick up time was 7:30am. By the time I left this location I was already 2 hours behind schedule -- due to U-Haul, not me. I had reserved an appliance dolly and neither location had it; thank goodness were able to find someone on the apartment hallway to help us because the furniture that I needed the dolly for is a solid mahogany piece and VERY heavy - thus the reason for reserving the dolly. I got my receipt just now and not only does it look like I was charged $10 for the dolly but I got a late return charge of $20. I want both of these credited to my card. There was no dolly and the reason for returning later than expected was NOT my fault, it was U-Haul's fault.
Karen D
Midgard Self Storage Gainesville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, GA 30504
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Wheel needs power steering.
Derrick JNothing at all. Service was easy, accessible & fast!
Kiessence HVitual experience was horrible. The key was not in the correct lock box. Went back inside, got a different virtual manager. She had to call on-site assistant, which took forever. It was very hot inside the building with nowhere to sit. I had ordered a utility dolly, furniture dolly and blankets, which they only had the blankets. I bought a lock, which virtual manager said would work on truck door. It did not. They would not refund. Horrible experience!
DAVID HThere was no one there to help.
Dan D