Customer Reviews for Midgard Self Storage Gainesville
(U-Haul Neighborhood Dealer)

313 reviews

1405 NW McEver Rd   Gainesville, GA 30504

(770) 535-8369

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 535-8369

1405 NW McEver Rd
Gainesville, GA 30504

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

A live person would be much better

Dorothy G 
Rating:
5.0

The only thing I don’t like is that I get charged $40 when I put in how many miles I’m driving and then have to pay another $40 for gas. This is Uhaul not the storage unit, uhaul advertises $59.95 for a 15 foot truck. But after everything is said and done I got charged $145. Very disappointed in the hidden fees, especially when moving is already so expensive.

Kirsten D 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
4.0

I do not like the virtual check in and drop off

Chris W 
Rating:
3.0

Have a human being onsite! The virtual agent was extremely nice, but the wait was nerve wracking, and using technology for everything is not a convenience for everybody.

Lucy L 
Rating:
5.0

Everything was fast & I was able to keep it an extra day with no extra fees

Olivia B 
Rating:
5.0

Ther is anything to improve just keep doing same thing.

Lamar H 
Rating:
1.0

I was charged for not filling the tank at the location. I started with half a tank, I drove 55 miles total, put in $15 worth of gas or 5.2 gallons. The Uhaul trucks get 10 miles per gallon, so those 5 gallons would replace 50 of the 55 miles of that I drove. They charged me for 3 more gallons. Seems like they are trying to scrape a little off the top, out of the customers pocket.

Michael M 
Rating:
5.0

Great customer service

Reggie O 
Rating:
5.0

Customer did not leave a comment.

Gregory G 
Rating:
5.0

Service was wonderful!

Lori B 
Rating:
5.0

Great job by the staff. Very professional. The inside of the cab could have been cleaned

Kevin U 
Rating:
5.0

Customer did not leave a comment.

Jeremy J 
Rating:
5.0

Customer did not leave a comment.

Spencer W 
Rating:
5.0

Customer did not leave a comment.

bobby w 
Rating:
5.0

Customer did not leave a comment.

bobby w 
Rating:
4.0

Customer did not leave a comment.

Shane H 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

There nothing to improve just a good company and update rental truck and storage unit.

Lamar H 
Rating:
5.0

Customer did not leave a comment.

Sandy B 
Rating:
5.0

Super friendly customer service and very pretty

Steven F 
Rating:
5.0

Customer did not leave a comment.

denise C 
Rating:
2.0

When I arrived she couldn't find my reservation by the reservation # I gave her. I paid online for appliance dolly. She said we don't have those here and I could go check other Uhauls. She didn't care at all. I asked for the one on display outside. She said no, boxes are taped on to it. This caused a lot of work and pain getting appliances up 3 flights of stairs.

Alan A 
Rating:
4.0

Customer did not leave a comment.

Jerry T 
Rating:
3.0

Customer did not leave a comment.

pamela l 
Rating:
5.0

Staff was very nice, friendly and helpful

April C 
Rating:
5.0

Truck bien mantenido, pero no limpio el compartimiento de carga.

Luis M 
Rating:
3.0

Truck had many issues. The oil light and water light were on the entire time, the front bumper cover fell off when i opened the driver door, there were old empty mcdonalds cups rolling around the floor behind the seat, the headliner was not only disgustingly dirty but was falling down. i was not confident in the vehicle but needed it, so i delt with the anxiety of feeling like there was a possibility i would get it loaded with all my things and then it would leave us stranded, luckily that didnt happen but the anxiety and concern was real.

tom h 
Rating:
5.0

Very pleasant front desk clerk.

JOSEPH T 
Rating:
2.0

Don't charge customer high prices to rent uhaul for only 12 hr !!!!!

Adam L 
Rating:
5.0

Virginia was very upbeat, professional and efficient.

Tiffany G 
Rating:
4.0

Truck needs maintenance battery light on oil light on front bumper cover loose passenger on didn't work.

Pablo C 
Rating:
2.0

Problems with vehicle, overcharging my credit card ( insurance).

David K 
Rating:
4.0

Customer did not leave a comment.

rehan k 
Rating:
3.0

Fix the transmission in the truck and fix the passenger side door that doesn’t open from the outside

Linda G 
Rating:
5.0

Excelente servicio, rápido de rentar y fácil de regresar, sin complicación alguna.

Willian A 
Rating:
5.0

Excellent and very professional and friendly and makes it stress free!The customer service ladies were excellent!Recommend everyone to contact this location for your moving services!

James B 
Rating:
5.0

The customer service was excellent at this location. I was treated very well and welcomed. I would highly recommend this location and would use again if needed.

Edward P 
Rating:
1.0

Initial location did not have rented truck or equipment. Sent to another location to pickup only rental truck which had a door that would not open and oil light was on and did not have rented equipment. Sent to third location for rental equipment who also did not have rented equipment.

Jessica J 
Rating:
4.0

I paid a fee for setup yet had to do it on my own. I then had to pull up outside the office so staff could come out and take pictures

Timothy F 
Rating:
5.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

Excellent customer service they help me hook up the trailer, and provided guidance in parking the trailer.

Khoi T 
Rating:
5.0

Customer did not leave a comment.

Kentavious O 
Rating:
4.0

Maintain web site

Nancy R 
Rating:
5.0

Excellent drop off location, attendant very friendly and helpful.

Erik A 
Rating:
5.0

Nothing. Great service

Martha P 
Rating:
5.0

Customer did not leave a comment.

Sid S 
Rating:
5.0

All OK

Orlando C 
Rating:
1.0

Went in to get key because app is difficult to manage took another 15 min to to what I already did online. Dropped off truck same problems with app sat in truck 40 min trying to get it dropped off finally was able to check out and key box lock wouldn’t open mean while raining the whole time. Now I’m being over charge days later and have no clue what’s going on.

Lisa A 
Rating:
5.0

Customer did not leave a comment.

richard s 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
5.0

Clean inside cab

Ricky R 
Rating:
5.0

Customer did not leave a comment.

Sara Z 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Jim G 
Rating:
5.0

Customer did not leave a comment.

Carl T 
Rating:
5.0

Efficient and friendly service would be my comment.

Mark B 
Rating:
5.0

Great service!

Pamela R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B 
Rating:
5.0

Very nice staff I appreciated how helpful you guys are

Elvira B 
Rating:
5.0

Service and equipment met my expectations, the female clerk was pleasant and very helpful. Thank you for your good service.

Victoria N 
Rating:
4.0

Customer did not leave a comment.

Jevontae R 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
4.0

Customer did not leave a comment.

Bryan F 
Rating:
4.0

I have an event co and HAD to have this truck so I looked past the dirty arm rest and drink holder and smell. When I opened the back of 26' truck...someone moved manure or mulch and it was disgusting. I paid my team to clean it And I had to let that truck air out for 2 days before I could move my Decor in. I do expect a call and refund

Judy B 
Rating:
5.0

Customer did not leave a comment.

Lauren N 
Rating:
4.0

I was pulled over by a city police officer because the Uhaul I was issued had no rear/break lights. Luckily I received only a warning. Better maintenance attention is needed.

AMANDA H 
Rating:
5.0

Customer did not leave a comment.

Chelvi V 
Rating:
5.0

Customer did not leave a comment.

bobby w 
Rating:
5.0

Customer did not leave a comment.

Laquea H 
Rating:
3.0

The customer service was great but the condition of the truck was very poor. The cab was dirty and the driver side seat had a large rip in the cushion. To top it all off the truck was extremely loud! Almost like the Exhaust was removed. It was so loud you could literally not hear the person talking to next to you or radio.

RICHARD A 
Rating:
5.0

Customer did not leave a comment.

Floy i 
Rating:
5.0

Customer did not leave a comment.

Richard E 
Rating:
4.0

Customer did not leave a comment.

Elanore M 
Rating:
4.0

Customer did not leave a comment.

Matt H 
Rating:
5.0

Customer did not leave a comment.

DEBBIE D 
Rating:
4.0

Customer did not leave a comment.

Shaun M 
Rating:
3.0

Customer did not leave a comment.

robin j 
Rating:
5.0

Nothing your employee was fantastic great job and thanks

Matthew I 
Rating:
5.0

Customer did not leave a comment.

Nergio F 
Rating:
5.0

Customer did not leave a comment.

Ray A 
Rating:
5.0

Customer did not leave a comment.

Stephen T 
Rating:
5.0

Customer did not leave a comment.

Russell S 
Rating:
5.0

Would be nice if the vehicles had a way to charge cell phone

Thomas F 
Rating:
5.0

The location had plenty of packing materials on hand. The staff was very helpful when the storage unit was too small and changes had to be made.

stepehen t 
Rating:
5.0

Customer did not leave a comment.

Kelvin J 
Rating:
5.0

Very helpful

Brett M 
Rating:
5.0

Customer did not leave a comment.

Manuel C 
Rating:
2.0

Really bad rental experience I use uHaul often but this was bad First I arrived at location to pick up truck and personnel on duty had locked themselves out of office so the called a different location and sent me there. Got to the other location 15 minutes before closing time and they was already closed so called back to first place they said we’re in now. So went back got a truck from original location Truck was awful couldn’t get either door to close completely and drove awful I had a blow out on one of the back tires had to wait 2 1/2 hours to get it fixed which made me late returning the truck Many years of renting uHauls this is my first complaint I need to rent again next week and am considering a different company Please review

Jimmy K 
Rating:
5.0

Customer did not leave a comment.

Bashawn S 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN S 
Rating:
5.0

Associate was very helpful and courteous, truck would not start because of a dead battery. It took 30 minutes to put 20 gallons in the tank. Fuel tank is not venting.

Thomas F 
Rating:
5.0

Neisha and Evelyn made our uhaul rental transaction a 5 star experience. Thank you both so much for making us feel welcome. We only want to rent our uhauls at this location from here on out!

Mariam R 
Rating:
5.0

Wil, was very helpful and friendly. Good employee.

Richard J 
Rating:
5.0

Customer did not leave a comment.

Angela G 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

Charlotte J 
Rating:
4.0

Customer did not leave a comment.

Jerry D 
Rating:
1.0

Literally the lady grabbed the key and said “You’re good”. No explanation of me receiving a confirmation email about the drop off or anything and she had an attitude.

CARL J 
Rating:
5.0

Customer did not leave a comment.

Jennifer E 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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