I thought I was supposed to drop off the truck snd trailer one place. Then I received communications telling me to drop it off somewhere else. Then I got communication saying I should gave dropped it off at the first place. I was so confused. No one was around to check in the vehicle, so I couldn't explain all the issues I had until later, and even though I returned the truck with the exact same amount of fuel as when I got the truck (even the guy who gave it to me said to retutn it with "just more than a quarter tank" and I did, I still got charged for three gallons of gas. I can only assume it was burned taking the truck to the other location.
Bryan R
51 Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, TX 76240
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- 4.5 Average Customer Rating
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My 19.99 a day truck ended up costing me over 200 bucks. Your prices and fees are all scams. 20 bucks for just returning the truck? Your company is hideously unscrupulous. I would never shop or recommend your services to anyone ever. I didnt even have the truck for 24 hrs, probably got a fee for that. I got charge a rental fee AND a rental charge. I even returned the truck with more gas than what I started with, probably got a fee for that too. I'd say shame on you but you probably have no shame, or I'd get a fee shame. Disgusting.
MARIE VAbsolutely the worst app check in I have ever used. There was a 15 minute loop of clicking a button and being taken in a circle
Amber HLower your rates, a lot. 5 days in town $700. Now we can't even afford the place we moved to. Thanks U-Haul. Not.
MICHAEL GCall a customer if you don’t have what is ordered before they go to pickup.
JAMES M