Location was very rundown and there was no one in the office even though we dropped off during posted hours.
Cecile F
Chair City Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardner, MA 01440
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Customer Reviews
- 3.5 Average Customer Rating
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The owner/operator is a smooth talker like the old used car salesmen! he uses the old Bait & switch tactic to lure you in! my card got charged for reservation which he failed to deliver, charged my card again for another reservation which AGAIN failed to deliver. mind you this is twice in one day! it's midafternoon of my last day to move out and no truck but $310 charge on my card. Finally he claims he's doing me the outmost favor in the truck rental history by getting a local truck for a one way travel but I need to bring it back?! ok, but promises no charge for return mileage and gas, so I'm against time and accepted the offer with a bitter taste and somehow knew it would not be a sweet end transaction. so I get it and bring it back within the 24 hour window & dropped off the key. a week later I get charged for return mileage, gas & two days of rental and insurance also they packed the mileage by 100 miles which I have proof of GPS tracking and photos. they pack the fees & charges then give you a discount so you think you've made out! Folks beware of this store , this is clearly a rip off by a seasoned PRO. stay away from this store, there are other rentals in the area. a report to BBB is a must.
MASOOD MPlace looks abandoned and unkept
VINCENT AWas the original location I was to pickup from. The truck is had reserved was still out and was going to be a minimum 2 hour wait to get it, I had an appointment to pick something up so I couldn't wait. Instead of finding a same size truck was offered a smaller one which would not work for what I needed. I had to suggest to lookup other stores and eventually got one in Leominster
Sean TThe personnel were professional and assisting. I have no complaints.
ANTHONY B