Excellent service. Every truck I have ever rented from Ace Automotive Center is very clean and well-maintained.
Julie M
Ace Automotive Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardner, MA 01440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Overcharged me for having the trailer for multiple days when I only had it for 5-6 hours. Called the location was told everything was my fault. Called the 1800 number where they refunded me the over charged amount.
Steven II will never ever rent anything from U-Haul ever again. I don't care if I have to pay three times as much this was by far the most horrible experience I have ever had with any company. I called in Friday evening and was assured my local U-Haul provider would have a 15 ft truck waiting for me when they open at 9:30 after I expressed the importance of being able to leave and be on my way as soon as possible after they open. I only by chance called on another issue the next morning Saturday morning to find out they needed to confirm after I was promised it was all set so they told me to call another number which I did and found out they did not have a 15-ft truck at my local U-Haul rental establishment! They only had a 10 ft so I asked the representative what the dimensions of the box were thinking maybe we could make it work he told me the roof of the box was 8 ft on the inside so I did some calculations and figured we could make it work when we showed up we found out not only the box was not 10 ft long but it was only a little over 6 ft high there was no way this was going to work I was irate I was lied to twice already! So the employee at the local U-Haul looked for a 15 ft and there was one available several miles away in the opposite direction we had no choice now we are late and because of this the property we were supposed to pick up was now up for grabs as we were supposed to be there by 10:00 we missed out on thousands of dollars worth of merchandise because we didn't follow through with our agreement which was no fault of ours I did contact the party and explain the situation but they didn't care they were on a schedule and a timeline and I don't blame them in the least bit. Now we got pretty much the crap that was left over and the roof leaked somewhere and leaked on to the merchandise that we picked up not sure how much damage if these stains can be removed with ease or it's going to require more than that? I called and called repeatedly was told that I would get a call from a supervisor on Saturday morning no call came! We dropped the truck off at 1:00 and then they claimed we dropped it off around 4:00. Then I get the so-called receipt and see all of these charges that were never explained or told to me at the time of making the reservation $15 insurance a couple other charges they don't tell you that not only it's a $1.50 per mile which I assumed would include fuel but no you have to fill it up to where it was none of this was explained and that's not even the big deal the big deal is we were late and missed out because we were misled and lied to we were promised a 15 ft truck when there was no 15-ft truck available there if they had told us this we could have went to the other U-Haul establishment several miles away in the opposite direction and pick that up much earlier and everything would have been fine. Saturday evening I called again asking for a supervisor as I never got the call I was promised and I was promised again a supervisor will call you it is now Monday afternoon no call! They don't care about customers they only care about your money it's a sad situation that this is acceptable behavior. If I could give minus or zero Stars that would have been my option. Also forgot to mention what a pleasant experience it was driving this vehicle that was definitely not running properly and raw gas exhaust was leaking into the cab this is great right! That's another little fun thing that I forgot to bring up when I called in Saturday afternoon even when I told the representative and went on the app to do the return and told the representative we dropped it off at 1:00 just like the app would show and still they said we dropped it off at 4:00 this whole thing was asinine absolutely unacceptable! Never again!!! I strongly recommend going with another company if you need to rent a moving truck or even trailer even if you have to drive a little further or pay a little more believe me it's worth it! Never again!!!
Matt ADespite computer issues beyond Mike’s control, he was pleasant and had excellent customer service to keep us entertained and satisfied while we waited. I would definitely rent from there again.
Jesse BThis is the best Uhaul pickup site in our area. Fast and thorough service!
Michelle C