I have tried calling twice but no one picked up to complain that the truck we picked up after hour had a refrigerator in it, that we couldn’t use the U-Haul for what it was intended for. I have a Picture and will be glad to send that over. Would appreciate full or partial refund. And the worse part was getting to know about this when we got to where we were picking up our items. Had to return the truck since we only booked 2hours and had drive time already consumed most of it, so we don’t get charged for overtime and we also fuel the truck that served no purpose. It wasn’t just a good experience, no location should give a truck that will serve no use to a customer because we picked up after hour and no one to help.
Opeyemi O
Empire Construction Operations LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, TX 78628
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- 4.0 Average Customer Rating
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There was a fridge in the back which I knew I would be screwed over on so I guess inhave to figure out how to trash it
JASON PThe vehicle was parked in mud. While the passenger cabin was generally clean, I had to walk through mud to access the vehicle thus tracking mud into the vehicle. This is a construction company with an otherwise accessible driveway and parking lot, but there were U-Haul vehicles, including my truck, parked outside the security gate with and unacceptable parking situation. I reckon this is only a problem for after hours rentals and drop-offs, but significant none the less. The vehicle had apparent hail damage and shattered glass was scattered throughout the passenger cabin and on the dashboard from the previously shattered windshield. A surprisingly significant amount of shattered glass was also found within the cargo box.
RIKKI FThe vehicle was parked in mud. While the passenger cabin was generally clean, I had to walk through mud to access the vehicle thus tracking mud into the vehicle. This is a construction company with an otherwise accessible driveway and parking lot, but there were U-Haul vehicles, including my truck, parked outside the security gate with and unacceptable parking situation. I reckon this is only a problem for after hours rentals and drop-offs, but significant none the less. The vehicle had apparent hail damage and shattered glass was scattered throughout the passenger cabin and on the dashboard from the previously shattered windshield. A surprisingly significant amount of shattered glass was also found within the cargo box.
Rikki FI have tried calling twice but no one picked up to complain that the truck we picked up after hour had a refrigerator in it, that we couldn’t use the U-Haul for what it was intended for. I have a Picture and will be glad to send that over. Would appreciate full or partial refund. And the worse part was getting to know about this when we got to where we were picking up our items. Had to return the truck since we only booked 2hours and had drive time already consumed most of it, so we don’t get charged for overtime and we also fuel the truck that served no purpose. It wasn’t just a good experience, no location should give a truck that will serve no use to a customer because we picked up after hour and no one to help.
CALEB O