Overall 3/10
BRIAN C
Gig Harbor Coffee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gig Harbor, WA 98332
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The pickup process was terribly inefficient. The employee checking out equipment asked me all the same questions that I already answered while reserving the equipment on the uhaul app. While I could not see the monitor, the computer seemed exceptionally slow. I had arrived approximately 15 minutes prior to my appointment time and was there for nearly an hour to complete the process. There were several customers in front of me backed up well after their pickup times due to the slow process. I understand that sometimes things happen but there are other reviews related to this I noticed after the fact. This would probably explain the signs in the office about how customers need to be respectful, have patience, and a reminder that they reserve the right to refuse service. Well, I refuse to to go back there so I’m not too concerned about that. How about trying to improve your business rather than expect your customers to put up with subpar service and just shut up about it??? As far as the truck goes, it was far from well maintained. When I picked it up there was a headlight out, and the exhaust rattled like it was falling off. On the way back to turn it in, the check engine light came on. I was going to let an employee know during the checkin process but they were closed during their advertised open business hours.
CURTIS GFriendly and respectful.
randall sExcellent professional service!!
SHANE MTruck was parked closely to other trucks and a bit hairy pulling out of the spot. Also no paperwork handed and no instruction to add gas when I was done. I was unaware of that. I was billed for 6 gallons which seems unreasonable since I drive 21 miles.
Steven G