I have rented from this location for several years. "Ms. N's" is the Mgr, I believe, and she and her team have provided exceptional service previously. On this particular 24-hour rental, there was a breakdown in communication (their parking lot was undergoing asphalt work, resulting in disruptions to the quality of service). While my rental process experienced some hiccups, I was impressed with "Mr. J's" care and determination to work to make things better. This young man had been well-trained to care for the client, and he said all the right things; AND I believe him! After my rental, "Ms. N" returned my phone call and took nice steps to convey her regret in what had occurred. There will always be surprises in life, and sometimes mistakes will happen. What I appreciate about this location is its quality of care for customers when things don't go as planned. I appreciate the Mgt and I wish more businesses had a guy of character like "Mr. J". I will rent from this location again. T. McMillin
TED M
Applegate Enterprise
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gladstone, MO 64118
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have no suggestions at this time. My experience was great and the staff at Applegate Enterprises was professional and helpful.
JOHN HNicole and her team are awesome!
ERIN GAmazing guest service
DEVA CCustomer service was excellent! I will go back to her anytime I need a trailer or moving truck.
AARON R