We originally ordered at another location near our house, and pickup was switched to this location. When we got there, we could not check out via the app, which told us we now had to wait until the location opened to check out. Chatting with customer help did not work. Calling did, but the representative “Sydney” was easily the worst customer service rep we have ever encountered. After walking us through the checkout through the website (vs the app), she glibly informed us that the dolly we ordered was not in there truck and she could transfer us to sales (?!?!) so they good find ANOTHER location to rent a dolly from. We told her we did not want to do that, so she said she would take it off the rental charge; we told her we wanted the dolly and she said “I’ve told you the two ways to fix this.” No apology, no actual way to fix the problem, no offer to discount our rental for the extra time it would take or credit us miles for the extra distance we had to travel to pickup. Hard to convey in writing. She was nasty and should be fired. Between moving the pickup, the app not working, and terrible customer service, we will be looking at literally every other option before using U-Haul again.
Andrea B
Maytag Laundromat
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale Heights, IL 60139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The fuel was empty, I put $40.oo into the tank and that was just past half and I returned the van with half a tank so I used maybe 7 of the 40 I put in since I drove 31 miles and the job took 3 hours.
TIMOTHY AThe mileage was off, what it said it was it wasn’t actually was it’s different and I had to pay for it because the lady didn’t know how to go around it. She said it wouldn’t allow her to. I took a picture and showed her the mileage was off.
GABRIEL SNothing that I can see. I was in and out
ROBERT UIt was a great experience. I will definitely recommend! R. Mackey
ROBERT M