I there was no one there when I arrived to drop off the trailer. The gate was open and pared the trailer in a location I thought would be good. I then tried to find someone- the building was unlocked and no one in site. I called out and looked around then found a number on the gate and called. The first time I called it said the mailbox had not been set up - then I called again and then a lady answered. She said the they were not going to open until 11 that day because of a family emergency. I asked if where I left the trailer was ok and she told me yes. All of this took about 20 minutes so when I got off the phone with her I realized it was after my time to turn in the trailer and I did not want to be considered late so I called her back. She told me that she would not count me late and would send over my receipt shortly. That was at 11:40 am and I received my receipt at 5:31 pm. Dropping off was not a problem but if I had been picking up at this location and this had happened I would have been very upset.
MELANA S
Ximennas Import & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gonzales, TX 78629
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Lupe and her staff were efficient and friendly. The pick up was very smooth.
Pollyanna RGood selection of trailers available, including hard to find car haulers. Staff was helpful and friendly. Would definitely use again.
Gary BI had several problems from this location They didn’t have the pickup set for 7 am We had to return at 11, when they opened. Next the gas tank was empty Finally the 2 workers did not speak English. They called a woman who did. It was kinda strange
Kathleen FRating would have been excellent except the equipment I reserved was not available.at the time I had reserved it and it took almost 30 minutes to get an alternative unit approved.
Steven F